Located in Hanover, MERKUR SPIELHALLE Celle presents a somewhat polarizing experience for its visitors, as reflected in recent customer feedback. As a casino, it aims to provide entertainment, but opinions diverge significantly on its atmosphere, service, and overall quality.
On the brighter side, some patrons have lauded the establishment for its "very nice atmospheric entertainment." The staff, for many, stands out as a strong point, described as "great" and "super friendly," with one reviewer specifically mentioning excellent service from a gentleman on a Saturday evening. Interestingly, one review also highlighted the "super delicious" ice cream, suggesting a pleasant offering beyond the gaming itself.
However, a considerable portion of feedback points to significant drawbacks. A recurring concern is the loud and unpleasant environment within the hall. Cleanliness is a major issue, with reports of "dirty equipment," "empty glasses/cups," and "trash on the floor." This suggests that the hygiene standards may often "leave a lot to be desired," as one user noted it's simply a "dirty place."
Staff professionalism also comes under scrutiny. While some found staff exceptional, others reported employees spending "a lot of time on their cell phones." More critically, there was an incident where an employee reportedly "threw a guest out" in a very loud exchange of insults, which was deemed "unprofessional."
Regarding the gaming experience, one user felt that "you don't get anything there, you just put money into it," indicating frustration with payouts or the perceived fairness of the machines. Another complaint mentioned that devices are "usually open," implying that machines are often shown as occupied even when the hall is not busy, potentially limiting play options or frustrating players.
MERKUR SPIELHALLE Celle appears to be a venue with considerable room for improvement. While some visitors appreciate the friendly service and general entertainment, others find the atmosphere unwelcoming, the cleanliness subpar, and staff conduct occasionally unprofessional. Potential visitors should weigh these varied experiences, particularly concerning noise levels, cleanliness, and staff attentiveness, before deciding to visit.
It's very loud and unpleasant there.Some employees spend a lot of time on their cell phones.Devices are usually open, so that all devices are recorded, even though there are only 4/5 people there.Cleanliness sometimes leaves a lot to be desired. (empty glasses/cups, trash on the floor, dirty equipment)I also noticed that the employee threw a guest out. It got very loud and both of them insulted each other badly. Something like that is unprofessional and shouldn't be allowed!Don't go there anymore.You feel very uncomfortable there.
Very nice atmospheric entertainment. When we were there on Saturday evening, we had the pleasure of being served by a very nice gentleman. Top👌
Ice cream is super delicious. The staff was so great. And always super friendly. I've never experienced anything like this anywhere. I hope they always stay
