MERKUR SPIELHALLE Hannover Guide and Review
Located in Hanover, Germany, MERKUR SPIELHALLE is primarily a casino offering a range of gaming machines. User reviews present a stark contrast, highlighting both commendable aspects and significant drawbacks, making it a place with a truly mixed reputation.
The Positives: Friendly Service & Cleanliness â¨
For some patrons, MERKUR SPIELHALLE offers a positive and comfortable environment. Several reviews praise the staff and the upkeep of the premises.
- Attentive and Friendly Staff: Many customers report very positive interactions with the staff. They are described as "very friendly and attentive", frequently checking on guests and offering drinks. This proactive and welcoming approach contributes significantly to a pleasant gaming experience. One reviewer specifically mentioned feeling "very comfortable and friendly served".
- Clean and Well-Maintained Environment: A recurring positive point is the cleanliness of the arcade. Reviews highlight that both the toilets and playrooms are "always very clean and well maintained". The gaming machines themselves are also noted as being "well maintained", which is crucial for a comfortable playing experience.
- Positive Atmosphere: Users who had good experiences often mention a "great atmosphere", feeling "very well in good hands" during their visit.
The Negatives: Payouts, Unruly Behavior & Service Concerns đ
On the other hand, a substantial number of reviews paint a picture of dissatisfaction, particularly regarding the core casino experience and certain operational aspects.
- Poor Payouts: This is a significant point of contention. Multiple users express extreme disappointment with the winning potential, describing the "worst winnings" and stating that machines "give nothing at all". One reviewer reported investing around 300 euros and never seeing more than 50 euros on the clock, consistently. This suggests a perceived low payout rate, which is a major concern for a casino.
- Disruptive Customer Behavior: The environment can sometimes be negatively impacted by other patrons. Descriptions include "relatively crazy people" who loudly tap keys until they're pressed in and make "loud phone calls", creating a "very strange place".
- Contradictory Cleanliness & Staff Issues: While some praise cleanliness and staff, other reviews directly contradict these points. One user reported "permanently dirty" toilets and play areas. Staff are also criticized for being "unfriendly" and for hardly understanding German. Furthermore, some guests experienced drinks being refused even after extended stays.
- Questionable Management Practices: A serious concern raised involves the branch management, described as "very unfriendly". A particular incident involved the management allegedly noting down ID numbers and addresses from guests' IDs, which seemed suspicious to the observer.
Overall Recommendation
MERKUR SPIELHALLE Hannover appears to be a place of stark contrasts. While some visitors appreciate the friendly staff, clean premises, and comfortable atmosphere, others are profoundly disappointed by the perceived poor payouts, disruptive customer behavior, and concerning staff/management issues. Prospective visitors should be aware of these wildly varying experiences. It might be a hit or miss, depending on individual expectations and perhaps, luck beyond just the machines.
So I have to say one of the worst winnings that a hall has to offer was very often there with around 300 euros, which didn't come higher than 50 euros on the clock. And every time, maybe. Is it also because people sometimes play from 5 cents to 10 cents and the machines have become so used to it? Apart from that, there are relatively crazy people there, the keys are tapped so that they are pressed in, there are loud phone calls, a very strange place. is definitely my last time there.
I'm a regular customer at this arcade, I only go to this branch and I'm super satisfied. The staff is always very friendly and attentive, and asks every now and then whether everything is okay and whether you would like something more to drink.Both the toilets and the playrooms are always very clean and well maintained.I always feel very comfortable and friendly.Keep it up, dear Merkur team
Atmosphere great. The staff is very nice and comes immediately if you have any questions. The arcade was clean. The machines were also well maintained. I felt like I was in very good hands with the night shift employee today.
There's a lot to say about the finale (bad)The toilets, like the play area, are permanently dirty.The employees hardly understand a word of German.Drinks are refused, even after a stay of 5 hours.The branch management in particular is very unfriendly and writes down the ID number and address on the ID of a large number of guests.I watched the whole thing for a long time because it seemed strange to me that she did it to me.
Unfriendly personal details as well as the boss and the equipment give nothing at all minus 1 star. No wonder that new employees or are looking for every day. Best regards.