MERKUR SPIELHALLE Salzgitter-Lebenstedt Guide and Review
MERKUR SPIELHALLE Salzgitter-Lebenstedt, a casino establishment located in the Hanover region of Germany, offers a range of gaming and entertainment options. However, recent visitor feedback paints a somewhat mixed picture, highlighting both positive developments and significant areas for improvement, particularly concerning staff conduct and game machine policies.
What Visitors Appreciate ✨
New Amenities & Fair Pricing
A recent significant addition to the establishment is the inclusion of two brand new pool tables. This offers an alternative form of entertainment beyond the traditional slot machines. Furthermore, patrons can currently enjoy these new tables at a half-price rate until November 20th, 2024, after which the regular hourly rate will be €9. This demonstrates an effort to diversify offerings and provide value to customers.
Friendly Staff (Reported by Some)
While not universally experienced, some visitors have positively noted the staff. One reviewer specifically mentioned that the "staff is also friendly," contributing to a pleasant atmosphere for some guests.
Areas for Improvement ⚠️
Concerns Regarding Machine Allocation Policy
A recurring and significant point of contention revolves around the management of slot machines. Several negative reviews highlight a perceived issue where players are allowed to occupy multiple machines simultaneously (e.g., 6 players playing 12 machines), despite what some understand to be a one-machine-per-person policy. This practice has led to frustration among other patrons who find it difficult to access available machines.
Unfriendly & Unprofessional Staff Conduct
In stark contrast to the positive mentions, a number of visitors have reported extremely negative experiences with certain staff members. Specific complaints include:
- Unfriendly and "disgusting" attitudes when questioned about machine allocation.
- Accusations of favoritism ("depending on your nose, a second machine will be freed up").
- Staff being described as "mega unfriendly" and having a "pretty big mouth" when interacting with customers about policies or availability.
Overall Verdict ⚖️
MERKUR SPIELHALLE Salzgitter-Lebenstedt offers modern amenities like new pool tables which are a welcome addition. However, the overall visitor experience is significantly hampered by serious concerns regarding the enforcement of machine allocation policies and, more critically, the inconsistent and at times highly unprofessional conduct of certain staff members. Prospective visitors should be aware of these potential issues. While some may have a positive experience, others have faced considerable frustration, suggesting that management needs to address these internal issues to ensure a consistently fair and welcoming environment for all patrons.
Finally there are also 2 pool tables. Brand new and half price per hour until November 20th, 2024. Regularly €9 per hour. The staff is also friendly.
Don't go in there. There are 12 machines played by 6 players. So each of them had at least 2 machines. Then you ask the supervisor why each player has two machines. Because you are only allowed to play 1 slot machine per person. The answer: because that's how it is! First come, first served. This Tina or Tine is super unfriendly and disgusting. We'll never go in there again.
Depending on your nose, a second machine will be freed up. When you ask whether you can get a second device, people fuss. Staff / at least the red and black haired older woman is extremely unfriendly. Bz also has a pretty big mouth. You should send it to the public order office. Because of the ATM policy.