Casino Review

The Casino in Mainz presents a mixed bag of experiences, showcasing both commendable aspects and notable areas for improvement, as highlighted by recent visitor feedback. While some guests praise its gaming environment and staff, others report significant issues with entry policies, operating hours, and the overall atmosphere.

What Visitors Appreciate 👍

• Professional Staff and Dealers: Many visitors commend the casino's team, describing dealers as "smooth" and "positive" at the table games, particularly for roulette. The management also receives high praise, with one reviewer noting it as the "best manager I have seen so far" across casinos in Europe. Staff members are generally found to be "really polite."
• Classy Ambiance and Gaming: The casino is described as a "classy place" with a dress code, contributing to a good overall experience. The roulette tables are specifically mentioned as "really nice," offering a fun environment and the potential for "good outcome" for those looking to earn a little money.
• Reasonable Drink Prices: Guests appreciate that drinks are "not that much costly," adding to the overall enjoyment without excessive expenses.

Points of Concern ⚠️

• Inaccurate Operating Hours: A significant issue reported is the discrepancy between online stated hours and actual opening times. One visitor incurred substantial taxi costs only to find the casino closed, indicating a lack of professionalism in maintaining accurate information.
• Rude Staff and Discriminatory Entry Policy: There are serious complaints about the reception staff, with one reviewer detailing an experience of being "extremely rude" and refusing entry based on nationality and ID requirements, even with a valid residence permit. This raises concerns about potential discriminatory practices.
• Smoking Environment: For non-smokers, the casino can be an uncomfortable experience as it is described as "absolutely full of smokers," leading to clothes smelling of "stale cigarettes" upon leaving.
• Inconsistent Entry Fees: While some visitors received coupons for free entry and a complimentary drink, others had to pay a 2.5 Euro entry fee per person, which was seen as "little strange" by a frequent guest.

Key Considerations for Your Visit 💡

Entry & Identification 🛂

Due to strict and seemingly inconsistent entry requirements, it is strongly advised to bring your passport, even if you are an EU resident or have a residence permit. Be prepared for potentially rigid or unfriendly interactions at the reception, as reported by some guests.

Checking Opening Hours ⏰

Before planning your trip, especially if traveling a significant distance, it is crucial to verify the casino's current operating hours directly, rather than relying solely on online information, to avoid disappointment and wasted travel costs.

Dress Code & Atmosphere 👔

The casino has a dress code, contributing to its "classy" reputation. Be aware that smoking is prevalent inside, which might affect your experience if you are sensitive to smoke.

Overall, Casino Mainz offers a traditional gaming experience with positive feedback on its core gambling operations and staff politeness. However, prospective visitors should be mindful of the reported issues concerning entry policies, staff conduct at reception, and the smoking environment, as well as the critical need to confirm opening hours in advance.