Big Cash Casino Hermeskeil, located in Saarbrücken, Germany, operates as a casino offering various gaming options. Based on user feedback, the establishment elicits a mixed response, with patrons highlighting both commendable aspects and significant areas for improvement to enhance the overall customer experience.
Several reviews indicate a positive reception regarding the casino's physical attributes and offerings. It is described as a "nice casino with a good selection", and one patron particularly praised it as a "Great hall", suggesting a comfortable and well-equipped environment for gaming enthusiasts.
While not entirely consistent, a number of visitors have had positive interactions with the staff. Comments such as "nice staff" and acknowledging "Very good service, always friendly" point to many employees contributing positively to the overall friendly atmosphere and service quality.
A recurring concern among reviews is the inconsistency in staff friendliness. While some staff are lauded, others are noted as "not always friendly", with one specific mention of an employee allegedly treating customers in a "derogatory manner". This suggests a need for uniform service standards.
A significant point of contention is the observation that "several people are apparently allowed to play on more than one machine". This practice was described as "very disturbing" by one reviewer, raising questions about fairness and equitable access to gaming machines for all patrons.
One long-standing patron expressed the sentiment that "Profits are still significantly higher in the past". This perception of diminished payouts, while subjective, can impact customer satisfaction and loyalty.
One review starkly summarized their visit as a "Very bad place", indicating a thoroughly unsatisfactory experience, even without providing specific reasons.
Big Cash Casino Hermeskeil appears to offer a generally appealing gaming hall with a decent selection of machines for its patrons. However, potential visitors should be aware of the mixed feedback regarding staff consistency, concerns about fair play due to multiple machine usage, and a perceived decrease in payout rates. While many might find the environment enjoyable, these noted drawbacks could influence the overall experience.
Actually a nice casino with a good selection.It is very disturbing that several people are apparently allowed to play on more than one machine.The staff is not always friendly either.
After the bird is gone, at least the hut is full again. Profits are still significantly higher in the past
Very good service, always friendly, except for one employee I think she treats the customers in a derogatory manner
