MERKUR SPIELHALLE Homburg Guide and Review
Located in Saarbrücken, Germany, MERKUR SPIELHALLE Homburg operates primarily as a casino, offering a space for entertainment and, as some reviews suggest, even a place to enjoy a game of billiards. User experiences, however, paint a somewhat varied picture, highlighting both commendable aspects and significant areas for improvement, particularly concerning customer service.
What Visitors Appreciate:
- Atmosphere and Cleanliness: Many patrons praise the establishment for its "great ambience" and "clean rooms." This suggests a well-maintained environment that contributes positively to the overall experience.
- Additional Offerings: Beyond the typical casino games, the availability of billiards is a significant draw, with one user specifically mentioning their enjoyment of coming to play. This adds a versatile entertainment option.
- Positive Staff Encounters: While not consistent, some visitors have reported encountering "nice staff" and receiving polite and prompt service, indicating that positive interactions are possible. Regular visitors also express being "always happy to be in the suburbs," suggesting a convenient or preferred location for some.
Areas for Improvement & Concerns:
The most recurring and concerning feedback revolves around the inconsistency and attitude of the staff:
- Lack of Attentiveness: Several reviews describe instances of being unattended, with long waits at the counter and unresponded calls for service, even after using a bell.
- Rude and Unprofessional Conduct: There are explicit complaints about staff members exhibiting "rude," "arrogant," and "totally unpolite" behavior, with one user detailing an employee shouting at them. Another review mentions a staff member watching Netflix with their feet up while on duty, demonstrating a lack of professionalism.
- Inconsistent Service Quality: The contrast between a very negative service experience one day and a pleasant one the next highlights a significant lack of consistency in service quality across different staff members.
Overall Impression:
MERKUR SPIELHALLE Homburg appears to offer a generally pleasant physical environment, with good ambience and cleanliness, and includes appealing amenities like billiards. However, the experience can be severely hampered by unpredictable and at times highly unsatisfactory customer service. Visitors should be prepared for a potentially mixed experience, where the quality of their visit may largely depend on the staff members on duty.
Great ambience, clean rooms and nice staff... TopI really enjoy coming to play billiards.
I came through the main entrance. I looked around and there was no one at the counter. sit for 10 minutes. Then I rang the bell to order drinks. and still no one came. Then I rang the bell several times and still no one came. and 5min. A small blonde employee came and shouted # what I wanted to drink in an arrogant tone.The next day I came back and was greeted nicely by a tall man and was given my drinks straight away. Out of politeness, I asked if he worked alone. He said we work as a couple. Then I saw the second employee in the next room watching Netflix with his feet up.
Oh dear, what a rude staff, I'm going to get a fine. Then you waste your cash in it. The small waitress with the Russian or Polish accent was really bad, no respect for customers, totally rude.