Fair Play Casino Guide and Review
Fair Play Casino in Stuttgart presents a varied picture based on recent customer feedback. While some visitors have had positive experiences, a significant number of reviews highlight serious concerns regarding customer service and the perceived fairness of the gambling machines. The overall sentiment leans heavily towards dissatisfaction, particularly in areas of staff interaction and payout rates.
Customer Service Concerns 😠
Several patrons have reported highly negative interactions with staff members. Common themes include:
- Rudeness and Lack of Understanding: One reviewer mentioned a "redhair lady" who was described as very rude, allegedly pretending not to understand and dismissing a valid green pass as invalid.
- Allegations of Discrimination: Another recent review specifically named "Katharina," accusing her of rudeness and potentially having "issues with my nationality," suggesting concerns of racism. The reviewer emphasized that despite the employee's claimed 6 years of experience, basic politeness towards paying customers was lacking. Management was urged to intervene.
These accounts suggest a need for improved staff training in customer relations and possibly diversity awareness to ensure a welcoming environment for all visitors.
Gambling Experience & Payouts 💸
A recurring and strong criticism revolves around the fairness of the casino's gambling machines. Multiple reviewers labeled the establishment as a "rip-off" or "pure rip-off."
- Machines Not Paying Out: One detailed complaint states that machines have "haven't paid anything for months," with a specific example of putting in 500 euros and only getting 50-100 euros back. This sentiment was echoed by others who also felt that payouts were exceptionally low, suggesting a pattern of widespread dissatisfaction among players.
- Lack of Transparency: The reviews imply a general feeling among players that the odds are heavily skewed against them, leading to frustration and a perception of unfair play.
These severe criticisms about machine payouts are a significant concern for a casino and could deter potential customers looking for fair gameplay.
A Glimmer of Positivity? ✨
Amidst the predominantly negative feedback, one brief review simply stated "Wow," giving the casino a 5-star rating. However, without further detail, it is difficult to ascertain the specific positive aspects that led to this high praise, making it an outlier against the more detailed complaints.
Recommendations for Management 🛠️
Based on the user reviews, Fair Play Casino's management might consider:
- Intensive Staff Training: Focus on customer service, politeness, and addressing potential biases to create a more hospitable atmosphere.
- Addressing Payout Concerns: While casinos operate with an inherent house edge, widespread allegations of "rip-off" and non-paying machines warrant investigation and perhaps more transparent communication regarding payout percentages, where permissible.
- Establishing Clear Complaint Channels: Ensuring that visitors can easily contact a manager or report issues like rude staff or concerns about fairness could help resolve problems internally and prevent negative public reviews.
Overall Takeaway
Fair Play Casino in Stuttgart appears to struggle with customer satisfaction, primarily due to staff conduct and strong allegations regarding unfair gambling practices. While there might be occasional positive experiences, prospective visitors should be aware of these significant and frequently reported issues before deciding to visit.
redhair lady are very rude, pretend she don’t understand, i show her my green pass but she said is not valid (?) only for her in all european country.. if this company don’t want my money ok.. nevermind. have to wait little bit in the airport i will go somwhere else.. the company should be careful about the people their hire
Katharina. !!!!!The problem is that Ms. Katharina has issues with my nationality.Racism or something?I want to contact a manager.She was very rude to me.If he really doesn't want to work, why does he still come to work? Someone else is waiting at the gate and wants to work.She comes up to me and tells me she has 6 years of experience at this casino (OK! I have 20 years of experience in the restaurant industry, but she still doesn't know how to be polite to the customers who bring money here).Mr. Manager, please take action, this is not good! Please check people's reviews.
Pure rip-off, machines haven't paid anything for months. 500 euros in and max. 50-100 euros back. And not just for me, but for everyone else who plays there too.