gum and fun Süd Action Zone in der Stadtgalerie Heilbronn Guide and Review
Located within the Stadtgalerie Heilbronn, Gum and Fun Süd Action Zone presents itself as an entertainment hub for visitors. While the primary type might be listed as a casino, user reviews strongly suggest this establishment functions more akin to an arcade or game center, offering various coin-operated games.
Overall Impressions and Value 🤔
Reviews for Gum and Fun Süd Action Zone are notably mixed, with a strong lean towards disappointment regarding value and customer service. While one brief review simply states "Top" with a 5-star rating, the majority of detailed feedback highlights significant concerns. Many visitors describe the experience as being "expensive" and even a "rip off", suggesting that money is easily "thrown away" here.
Pricing Model: A Major Point of Contention
A recurring theme in negative reviews is the pricing structure. Unlike traditional arcades where players might purchase tokens or coins that can be exchanged for prizes, Gum and Fun requires real money payment for each game. This model has been heavily criticized for being incredibly costly. One user noted that while elsewhere 10 euros could provide two hours of entertainment plus prizes, here, each game costs 1-2 euros, quickly draining wallets without tangible rewards.
Customer Service and Equipment Issues 😡
Beyond the cost, several reviewers reported significant problems with customer service and faulty equipment:
- Faulty Machines: Instances where machines did not function correctly, such as an air hockey table missing its puck or a machine failing to dispense change for a 10-euro note.
- Difficult Refund Process: Attempts to obtain refunds for faulty machines were met with frustration. Customers reported being asked for personal details over the phone for refunds, with no technician dispatched to resolve the issue on-site.
- Impersonal Communication: Complaints about impersonal contact and lack of response through designated channels like WhatsApp. One reviewer waited almost a month to receive a refund despite multiple messages.
Size and Ambiance 🤏
One review specifically mentioned Gum and Fun Süd Action Zone as being the "smallest" arcade they had ever encountered, which, combined with the high per-game cost, further contributes to the perception of poor value.
Conclusion ➡️
Gum and Fun Süd Action Zone in Stadtgalerie Heilbronn appears to offer an arcade experience, but it comes with considerable drawbacks. Prospective visitors should be aware of the high per-game cost and the absence of a token-and-prize system. Furthermore, be prepared for potential issues with equipment and a less-than-responsive customer service experience if problems arise. While it might provide a quick burst of entertainment, the overall consensus leans towards it being an expensive and potentially frustrating visit for those seeking good value or reliable service.
I went to Gum and Fun in the Heilbronn City Gallery. Unfortunately, the air hockey puck was missing. I called them and was told I'd get my money back. However, no technician came, and they wanted to take my details over the phone. When I said I didn't want to give them my details over the phone, the lady on Saturday said I had no other option. I found a WhatsApp contact option in the store and sent a message, but there was no response. The contact was very impersonal, so unfortunately, I can't give a good review.
It's nice that academies are slowly popping up here, but this one is by far the smallest and most expensive I've ever seen.Instead of getting coins for a few euros and exchanging them for toys or other prizes, the kids here have to pay real money for each game, and that's quite a drain on the wallet. While elsewhere I can keep my child entertained for two hours for 10 euros and they even go home with a few prizes at the end, here each game costs me 1-2 euros. It's just a rip-off and not recommended.
Money simply thrown away. The machine simply didn't change 10 euros and no one refunded me the money, but I wrote to them on WhatsApp several times! After almost 1 month I refunded the money!