Casino Lübeck Guide and Review

Located in the picturesque city of Travemünde, Casino Lübeck aims to offer a compact gaming experience. However, recent visitor feedback paints a somewhat mixed picture, highlighting both its charming aspects and significant operational challenges.

The Positives ✨

• Friendly Initial Welcome: Several visitors have noted positive interactions with the reception staff upon arrival, creating a welcoming first impression.
• Pleasant Ambiance: Despite its compact size, the casino is described by some as having a "nice setting" and good music, contributing to an enjoyable atmosphere. Older reviews also mention "interesting games," suggesting variety, though this isn't consistently echoed in newer feedback.

Areas for Improvement & Concerns ⚠️

While there are some positive notes, several recurring issues and strong criticisms from recent visitors demand attention:

1. Compact Size: A frequently mentioned point is the casino's small footprint, with one reviewer estimating only around 50 slot machines. This might limit the variety of gaming options and could feel cramped during peak times.
2. Inconvenient Payment & Cash-Out System: The casino operates on a player card system where money must be deposited onto the card. Cashing out winnings reportedly occurs exclusively at the cashier, leading to potentially long wait times, especially if there's a queue.
3. Undisclosed Credit Card Charges: This is a significant concern. One detailed review explicitly states that credit card payments, even for bar drinks, are processed as "cash withdrawals," potentially incurring undisclosed extra charges from the card provider. This practice is described as "deceitful."
4. Customer Service Issues: Beyond the reception, interactions with other staff members have been problematic for some. One reviewer reported an "unpleasant barwoman" who "discouraged spending money."
5. Alleged Review Suppression Tactics: A highly concerning allegation is that the casino actively attempts to remove negative reviews. One user claimed that lawyers for the casino tried to have their critical review removed, asserting the customer was never there, despite the customer's presence. This raises serious questions about transparency and customer feedback management.

Overall Verdict ⚖️

Casino Lübeck offers a basic casino experience in a pleasant setting. While some find the atmosphere enjoyable and the initial reception friendly, potential visitors should be aware of its relatively small size and the potentially inconvenient money handling system. The most significant red flags are the alleged undisclosed credit card charges and the highly concerning reports of attempts to suppress negative customer feedback. These issues suggest a need for greater transparency and improved customer relations.

If you're seeking a quick gaming session in a small venue and are prepared for the specific payment processes, it might suffice. However, those looking for a comprehensive casino experience or who prioritize transparency and fair dealings might want to consider these points carefully before visiting.