PLAY ΟΠΑΠ Guide and Review
Located in the picturesque city of Loutraki, Greece, PLAY ΟΠΑΠ serves as a local casino and gaming establishment, offering visitors a chance to try their luck. User experiences paint a mixed picture, highlighting both commendable aspects and areas ripe for improvement.
The Positives ✨
Several patrons have praised the establishment for its personnel and atmosphere:
- Staff Excellence: Many reviews commend the staff for their professionalism, helpfulness, and pleasant demeanor. Employees are described as "very good and excellent," "kind," and consistently "willing to help and inform you with consistency, professionalism and good mood." This suggests a welcoming and supportive environment for players.
- Pleasant Environment: The physical space itself has been noted positively, with descriptions like "perfect environment" and "beautiful space," contributing to a generally inviting atmosphere for gaming.
Areas for Improvement ⚠️
However, more recent feedback points to significant drawbacks that could detract from the overall gaming experience:
- Ventilation and Smoking Policy: A prominent concern raised is the "unacceptable" ventilation system, leading to a "stifling atmosphere." This issue is so significant that even smokers believe that smoking should be "categorically prohibited" within the premises. This directly impacts the comfort of all visitors, especially non-smokers who "cannot stand" the conditions and are compelled to leave.
- Inadequate Service and Refreshments: There's notable dissatisfaction regarding the service provided, particularly concerning complimentary refreshments. Players, even those "who play very large amounts," are often not offered substantial amenities, receiving "only some biscuits" which are frequently "non-existent." This is perceived as "unprofessional" and a decline from previous standards under different ownership, where service was "impeccable."
- Tax on Winnings: One user expressed considerable disappointment over tax being withheld from their winnings. While winning a jackpot of €350, they only received €320 in hand, leading to a feeling of being "very sorry" and a reduced rating due to this policy.
Overall Impression
PLAY ΟΠΑΠ in Loutraki appears to benefit from a dedicated and amiable staff, operating within an aesthetically pleasing setting. However, the more recent feedback highlights critical issues concerning indoor air quality, the level of complimentary service, and the handling of winnings. For potential visitors, especially those sensitive to smoke or expecting a higher standard of player care, these drawbacks are important to consider. While the possibility of a jackpot win exists, as one lucky patron experienced, the overall experience seems to be hampered by operational shortcomings that could be addressed to significantly improve customer satisfaction.
Where I didn't have more than €20 I ended up winning the jackpot of €350 - 3 stars because you withhold tax on the winnings.I won a total of €350 and took €320 in my hand, I'm very sorry.
The ventilation is unacceptable, the employee informed me that the company is aware of it, as a result of which non-smokers cannot stand the stifling atmosphere and leave. Even though I smoke, smoking should be categorically prohibited from the company. The fact that the player plays until the agency closes and is not offered even a toast, except for some biscuits, which are often non-existent, is unacceptable. This type of treatment is unprofessional, especially for players who play very large amounts, while in the past, with another owner, the service in this area was impeccable.
Very good service, the guys are always willing to help and inform you with consistency, professionalism and good mood.
