Casino Carnival, located in Cavelossim, Goa, aims to offer a vibrant casino experience. However, recent guest feedback paints a largely concerning picture, highlighting several areas where the establishment falls short of expectations. While some past reviews mention positive aspects, the prevailing sentiment from more recent visitors points to significant issues that potential patrons should be aware of before planning a visit.
One of the most frequently cited problems revolves around the staff and overall service quality. Multiple reviews describe employees as non-responsive, rude, and unhelpful. Specific incidents include staff members quarreling with guests over services and even reports of management personnel (e.g., "Mr. William") being overtly rude, shouting at both staff and guests, and showing blatant disregard for customer well-being. A staff member named "SHWETA" was specifically called out for being "pathetic and irresponsible" and responding rudely to customers. This pervasive issue creates an unhealthy and unwelcoming atmosphere.
For a venue primarily designated as a casino, the actual gambling experience receives considerable criticism:
The culinary and beverage services also face significant drawbacks:
Perhaps most alarmingly, there have been reports of hygiene issues. One review explicitly mentions spotting "4th cockroach in 2 hours" within the casino premises, which is a serious concern for any establishment, especially one serving food and drinks.
While negative feedback dominates, one review from nearly a year ago did mention a "good experience," appreciating the "overall environment and food." Another, older review (3 years ago) associated the venue with "fun, dance, enjoyment" during a specific "Viva_Carnival_2022" event, which might reflect a different operational context or a one-off event success rather than the regular casino experience.
Based on the recent and consistent feedback, Casino Carnival in Cavelossim, Goa, currently presents a concerning prospect for visitors. The overwhelming consensus points to poor customer service, rude staff, a limited and unappealing casino environment, unsatisfactory food and drink provisions, and serious hygiene issues. It is challenging to recommend this establishment for gambling, dining, or general entertainment given the numerous reported deficiencies.
Prospective visitors should exercise caution and manage their expectations accordingly, especially regarding the quality of service, the range of gaming options, and the amenities provided.
This place is not good enough to visit.Their welcome brochure informed that there is enough of drinks available but the staff denied to offer drinks after two drinks.Terrible experience at this place.They dettered the experience to be good. Staff is quite non responsive and creating unhealthy experience.The image linked is not showing that there is a limit on drinks but they stopped providing and started to quarrel upon asking for one.The casino is very small and not good enough for you to visit.The food is pathetic and not fresh.Later they said that the management decision is final which means that they won't give any more services to the customers.I would not recommend anyone to visit this place for gambling, drinking or eating as well.The staffember SHWETA is too pathetic and irresponsible and also responding rudely to customers.
Don't visit this place its not good enough to visit especially don't ever talk to Mr william he's very rude with staff and guest in front of everyone he's shouting staff he doesn't care anyone very rude person and suddenly he's showing fingers to us at all we visit in in 15/12/24 2:30 am very rude staff and doesn't care guest at all
Was a good experience they have limited games and table but stakes are highAnd overall env and food is also great though would like to see actual black jack table atleast.
