Nestled in Cavelossim, Goa, Puppy's Casino Gold presents itself as a modern and dynamic gaming destination. Based on recent visitor experiences, this establishment offers a mix of engaging entertainment and some areas for potential improvement.
Visitors generally describe Puppy's Casino as a modern facility with a good atmosphere. It boasts lots of options to play, catering to various gaming preferences. A significant advantage highlighted by guests is that the casino operates open 24 hours, providing flexibility for late-night enthusiasts or early risers.
A recurring theme in the positive feedback revolves around the casino's culinary offerings and the excellent service in the restaurant. Patrons have consistently praised the very good food and cocktails. Special commendation has been given to the Restaurant Manager, Mr. Avinash, for his "attention to details," polite service, and ability to "make the day" for guests, even influencing a positive turn in their gaming luck. The provision of "hot Tawa Rotis" was particularly appreciated by one happy customer, underscoring the quality and care in the food service.
For many, the staff, especially those in the restaurant and general service areas, were found to be helpful and the "staff behaviour" was described as "absolutely amazing." The "Reception and help desk were helpful in explaining" the casino's offerings and rules, particularly for first-time visitors.
However, it's important to note an instance of significant disappointment regarding the reception. One guest reported experiencing unprofessional, rude, and unhelpful staff at the reception desk, who provided "wrong information multiple times," causing "unnecessary confusion and delays." This suggests an inconsistency in front-desk service that could detract from the overall visitor experience.
For those planning a visit, it's useful to know that the entry starts from ₹1500. This fee typically includes drinks, which is a good value add. However, it's important to note that no chips are included in the entry ticket, meaning you'll need to purchase gaming chips separately to play.
Puppy's Casino Gold seems to offer a compelling experience for those looking for a modern gaming environment in Goa, especially with its 24-hour operation and highly praised dining service. The positive experiences, particularly concerning the food and the attentive service from individuals like Mr. Avinash, make it a memorable place for many. While most interactions with staff appear positive, the isolated but strong feedback concerning reception behaviour indicates an area where consistency and training could be improved to ensure a seamless and welcoming entry for all guests. Despite this, many consider it a "must go to place" for at least "a very good experience" once.
Very good and modern Casino Puppy. Was not having a good day at the Table so thought to take a break and have dinner. Their Restaurant Manager Mr Avinash made my day by his attention to details and being so polite in serving us. Food was also very good and when Mr Avinash gave me hot Tawa Rotis, it made my day. After dinner and changed mood I again played and finally won 4000 rs. My win credit goes to Mr Avinash⭐
Avinash , Thank you for the excellent serving. Really enjoyed the food and cocktails and staff is helpful. Must go to place
Here’s a sample Google review you can post for bad behavior and misguidance at the reception desk:Rating: ★☆☆☆☆Very disappointed with the behavior at the reception. The staff was not only unprofessional but also extremely rude and unhelpful. I was given the wrong information multiple times, which caused unnecessary confusion and delays. Instead of assisting, they acted dismissively and showed no interest in resolving the issue. Basic courtesy and proper guidance are the least you expect at a reception, but unfortunately, that was completely missing here. Would not recommend based on this experience.Let me know if you’d like to make it harsher, softer, or more specific to your experience.
This was my first experience or it was a very good experience. You should have such an experience at least once. The atmosphere, staff behaviour, foods all are absolutely amazing.
One of the best casinos around in Candolim. Most of the casinos food quality is not good, but here the food quality is excellent. Staff is good and very co-operative. You will really love the ambience around here.