Morris21Casino Dublin Review

Morris21Casino Dublin, situated in Bray, Ireland, is a casino aiming to provide a gaming experience for local patrons and visitors. Based on recent and older user feedback, the establishment presents a somewhat polarized customer experience, leaning heavily towards negative sentiments in recent years.

Overall Impression 📉

The collective sentiment from the reviews paints a concerning picture for Morris21Casino. While one older review praises the staff and atmosphere, a significant number of recent comments highlight serious issues, particularly concerning management and staff conduct. The average rating is severely impacted by multiple 1-star reviews, indicating a pattern of dissatisfaction among many who have visited.

Key Concerns Highlighted by Patrons 🚩

Management Issues 😡

A recurring theme in the negative feedback revolves around the management. Patrons have reported direct conflicts and unsatisfactory interactions:

• One user, Christopher Curtis, mentioned a "problem with manager" who took "in my character in front of everybody in the casino," leading to a highly negative experience.
• Pat O Reilly detailed a severe issue where the manager "wouldn't take my concerns serious about her staff and herself not wearing masks when they were suppose to," during a period when health guidelines were crucial. The manager's attitude was dismissive, stating, "if I didn't like it I didn't have to go anymore." Attempts to contact owners for redress were unsuccessful.

Staff Conduct and Customer Service 😠

Beyond management, the behavior of other staff members, particularly security personnel, has also drawn criticism:

• Tanu Puri reported an "unacceptable" experience with a security staff member named Toni, who allegedly singled out and disturbed the reviewer while playing, asking for a membership card, in contrast to how "Irish or european" patrons were treated. This suggests a perceived issue with discriminatory or intrusive behavior.
• Another review from "Billy boys Ireland" expressed frustration, referring to the casino as "blood suckers" and complaining that security guards would "start watching and keep coming to disturb" them while playing and losing money. This implies an environment where patrons feel monitored and uncomfortable, rather than relaxed.

Adherence to Protocols 😷

A significant concern raised was the casino's apparent lack of adherence to health guidelines, as highlighted by Pat O Reilly's review regarding staff not wearing masks during a time when it was mandated for patrons. This points to a potential disregard for customer safety and public health directives.

Perceived Fairness and Player Experience 🎲

Several reviews touch upon the gaming experience itself, often linking it to staff behavior. Phrases like "every time lose" and being called "scammers" by one user, coupled with feeling disturbed by security while playing, suggest an environment that some patrons perceive as unfair or predatory, rather than enjoyable or balanced. The feeling of being watched by security while losing money further contributes to a negative perception of fairness.

The Lone Positive 🌟

Amidst the predominantly negative feedback, one review from Ross McNally (6 years ago) offers a contrasting view. This patron described Morris21Casino as a "really nice place" and praised the staff as "very friendly" and welcoming. The 24-hour operation was also noted positively. This suggests that the casino may have had a more positive reputation in the past, or that experiences can vary significantly.

Conclusion and Recommendation 🤔

Morris21Casino Dublin, located in Bray, appears to be grappling with significant customer service and management issues based on recent user reviews. While the casino does offer 24-hour accessibility and was once appreciated for friendly staff, the consistent pattern of negative feedback concerning management behavior, staff conduct (especially security), and perceived disregard for customer concerns (including health guidelines) is alarming. Potential visitors should be aware of these reported issues and consider them before choosing Morris21Casino for their gaming entertainment.