Ned Kellys Review

Ned Kellys in Bray, primarily operating as a casino, appears to offer a range of entertainment options, with pool tables being a prominent feature. However, user reviews present a stark contrast of experiences, from commendable staff interactions to significant concerns regarding billing practices and the venue's overall environment.

The Good 👍

• Exceptional Staff: Several patrons have highlighted positive interactions with staff members. One reviewer recounted a genuinely grateful experience where an employee, Almos Zathureczky, went above and beyond by finding and safeguarding lost cards. Another reviewer praised a "Mexican lady" for her consistent politeness and welcoming demeanor, particularly for those frequently visiting for pool. Even those with negative overall experiences acknowledged a "very nice and welcoming" woman behind the desk.
• Pool Table Availability: It seems Ned Kellys offers pool tables, a popular draw for many visitors.

Areas for Improvement 👎

The negative feedback largely centers around specific operational issues and the venue's upkeep:

1. Poor Pool Table Management & Billing Issues:
   • A detailed account described a frustrating experience where a deposit was withheld and an additional charge levied because friends, who were part of the group that paid for two tables, were merely watching from an adjacent table. The staff's response to explanations was described as "literally ignored."
   • Another review explicitly stated being "scammed on the pool tables," citing that staff "don't keep count" and "insist you pay even after stating what you'll pay for," leading to feeling overcharged.
2. Unpleasant Environment & Condition:
   • A recurring and significant complaint across multiple low-rated reviews is the venue's ambiance and cleanliness. Descriptions such as "absolutely stunk" and "smells quite unpleasant, a type of smell that sticks to your clothes" indicate a pervasive issue with odor.
   • The general condition of the place was also noted as "not in great condition," suggesting a need for maintenance and refurbishment.
3. Inconsistent Customer Service: While some staff members receive high praise, other interactions are described as unhelpful or dismissive, particularly during disputes over pool table rules or billing.

Important Note on Location

While this review pertains to Ned Kellys in Bray, it's worth noting that a couple of the provided user reviews mention "Dublin town" or "O'Connell street" (which is in Dublin). This could indicate other branches of Ned Kellys, or the reviewers might be mistaken about the specific location when sharing their experience. Potential visitors should verify the exact branch if these location details are a concern.

Overall Impression

Ned Kellys presents a mixed bag. On one hand, there are clear instances of excellent customer service and a welcoming attitude from certain staff members, particularly for regular patrons of the pool tables. On the other hand, serious concerns about opaque billing practices for pool, especially deposits and monitoring playing time, coupled with consistent complaints about the venue's cleanliness and overall condition, significantly detract from the experience. For those considering a visit, it might be advisable to clarify pricing and rules upfront, especially for pool table usage, and be prepared for a potentially less-than-fresh environment. Given the feedback, there might be "better casinos and better priced tables near" as one reviewer suggested.