Imperial Entertainment Guide and Review
Imperial Entertainment, located in Bray, Ireland, operates primarily as a casino. User feedback for this establishment presents a polarized view, with significant concerns raised by several patrons, while others offer more positive, albeit less detailed, appraisals.
Customer Service Concerns 😠
A recurring and prominent theme in the negative reviews revolves around customer service. Several users report highly unsatisfactory experiences, citing a complete lack of respect for customers and service described as "below 0." One particularly concerning incident involved a patron being told they "can’t stay there if I’m not playing," immediately after losing money, highlighting a potentially unwelcoming and rigid approach from staff.
Atmosphere & Facilities 💨
The general ambiance and physical environment of Imperial Entertainment also draw criticism. Descriptions include a "nasty place" with a "weird smell." Patrons note that the casino space is small. Furthermore, a very serious allegation was made regarding the potential sale of "illegal substance[s] inside," with a call for government inspection, though this remains an unverified claim.
Gaming Experience 🎰
In terms of gaming, the offerings appear to be limited and dated. Reviewers mention only "some old slots machine[s] and Roulette." This suggests a lack of modern gaming options or a broad variety, potentially limiting appeal for those seeking a diverse casino experience. One reviewer, though mistakenly identifying the location as "Dublin," still noted the small size and limited, old machinery.
Conflicting Views: The Positive Side ✨
Despite the strong negative feedback, Imperial Entertainment has received some highly-rated reviews. Two users awarded the casino a 5-star rating, and one a 4-star rating. However, these positive reviews generally lack specific details, with one user simply stating it's "Good entertainment if you want to kill the time." This suggests that for some, the establishment serves its purpose as a time-filler, but the brevity of these comments makes it difficult to ascertain what aspects of the experience were particularly enjoyable or commendable.
Summary of User Feedback ⚖️
Based on the available reviews, prospective visitors to Imperial Entertainment should be aware of the following:
- 😠 Poor customer service: Several accounts detail disrespectful and unwelcoming staff interactions.
- 💨 Questionable atmosphere: Descriptions include a "nasty" and "small" environment with an unpleasant odor, alongside serious unverified allegations.
- 🎰 Limited gaming options: The selection appears to be restricted to older slot machines and Roulette.
- ✨ Mixed overall reception: While some find it suitable for passing time, detailed negative experiences highlight significant areas for improvement.
Given the specific and severe criticisms regarding staff conduct and the overall environment, it is advisable for individuals to manage their expectations when considering a visit to Imperial Entertainment in Bray.
Staf have no respect to customers,customer service are below 0,wouldnt recomend to anyone. Its nusty place, i think they sell illegal substance inside,the place have to be checked by goverment
Strongly not recommended !!!!!!!!!!!!!!!Worst casino in Dublin, I was told I can’t stay there if I’m not playing-by a male staff. and it happened when I just lost 20euro half a minute ago.And also the casino is small, the smell is weird, only some old slots machine and Roulette.
