Flamingo Bingo & Casino, situated in Waterford City, Ireland, serves as a dual entertainment venue offering both casino gaming and bingo nights. Customer feedback presents a mixed, but generally positive, picture with a notable recent concern regarding staff conduct.
Many visitors have lauded Flamingo Bingo & Casino as a destination for a good night out. Patrons have described it as a "Great casino," with some finding themselves staying longer than initially planned, suggesting an engaging and enjoyable atmosphere. The sentiment is that it provides a lively environment, with one reviewer noting it's a "Great night out bonus if you win," encapsulating the excitement inherent to such venues. Even a seemingly tongue-in-cheek comment like "If you want to lose money visit here 😂" from a 5-star rating implies that the experience itself is positive, even when the odds are against you, which is typical for a casino.
For those who prefer bingo, the venue also comes highly recommended. A dedicated bingo hall is a notable feature, providing a purpose-built space for the games. According to one long-standing review, bingo is particularly enjoyed on Friday and Monday nights. The convenience of having readily available refreshments is also appreciated, with visitors being able to "Shop for tea, coffee and other drinks and snacks" within the premises, enhancing the overall comfort for bingo players.
While many experiences are positive, a significant concern has been raised recently regarding staff attitude. One customer, a long-time member, reported a "bad experience by one of your staff members" involving disrespectful behavior and being "spoken down to." This incident, occurring on July 29, 2024, at 21:00, led to the immediate cancellation of a membership and a strong declaration of never returning. This highlights a critical area where the establishment needs to ensure consistent, professional, and welcoming service to all its patrons. Manners and respectful interactions are paramount in a customer service environment, and this isolated but impactful incident suggests a need for review in staff training or management.
Flamingo Bingo & Casino in Waterford largely offers a fun and engaging entertainment experience, catering to both casino enthusiasts and bingo players with its dedicated facilities and convenient amenities. The overwhelming majority of reviews express satisfaction and enjoyment, with visitors often extending their stays. However, the recent serious complaint about staff attitude is a stark reminder that customer service is key to retaining loyalty and ensuring a consistently positive reputation. Potential visitors should be aware of this feedback, though it appears to be an outlier among otherwise positive experiences.
29th July 2024 21.00 Just had a bad experience by one of your staff members. Treating members the way she did is not on. If she doesn’t like her job she should leave. Manners costs nothing.for some reason she thinks she can speak down to people.she needs to wind her neck in. Im a member and went in to show my wife a look Around and to be met with that attitude is unforgivable Cancel my membership I’ll never be back in that place ever again. It’s not my fault you’re in a job like that at your age.
Enjoy the bingo here on a Friday and Monday night. Shop for tea, coffee and other drinks and snacks, with a purpose built bingo hall.
