Royal Panda, an online casino reportedly based in Birgu (Vittoriosa), Malta, presents a mixed, but predominantly concerning, picture based on recent player reviews. While some users report satisfactory gaming experiences, a significant number highlight severe issues, particularly concerning withdrawals and the account verification process.
One recent review from a player suggests that the gaming experience itself is comparable to other platforms. This user also reported a smooth withdrawal process *after* an initial misunderstanding regarding payment methods was resolved, acknowledging their own oversight in the process. This indicates that successful transactions are possible, provided all requirements are meticulously met and clarified.
The overwhelming majority of negative feedback revolves around two critical areas:
Several players have reported significant challenges and protracted delays in receiving their winnings. One user detailed a "shocking experience" of not receiving a single cent of their winnings after nearly a month, despite multiple chat conversations and initial promises from support. This individual highlighted conflicting information from different support agents and unresponsiveness to formal complaints. Another reviewer explicitly stated that the site provided "too many excuses trying not to pay out your winning withdrawal," ultimately leading to a "no star" rating in their view.
A recurring complaint is the arduous and often frustrating account verification process. Users describe being asked to "jump through hoops" and providing "request after request" for documentation. One specific example cited a demand for a photo of the user holding their driving license next to their face, with strict requirements for clarity and resolution. Some users felt the requests for private information were "not relevant" and raised concerns about privacy legislation, recommending other casinos with smoother verification.
Feedback on customer support is largely negative, particularly when dealing with withdrawal issues. Players have reported receiving contradictory messages from chat support and a lack of follow-up on complaints. This inconsistency and apparent unresponsiveness contribute significantly to a perception of untrustworthiness among affected players.
Based on the aggregation of user reviews, Royal Panda casino appears to offer a standard gaming experience, but it is largely overshadowed by serious concerns regarding financial transactions and the user verification process. The repeated issues with delayed or unpaid withdrawals and a cumbersome, intrusive verification process have led several players to strongly advise against using this casino, with some even recommending competitors for a more hassle-free experience.
Prospective players should proceed with caution and be prepared for potential hurdles when it comes to withdrawing winnings and completing the necessary verification steps.
I paid with interac, instead of asking what method when withdrawal was happening i went with what i thought. Ecash is what I needed after they helped me through the process it was smooth. So my bad for not asking. Gaming experience was as good as anywhere. Lucky to hit a game that's hot or your not.
This site deserves a no star because of to many excuses trying not to pay out your winning withdrawal. Then also asking for private information that is not relevant to providing due to the security of privacy legislation given from your bank .
Withdrawal winnings never receivedActually, at this time for me, this casino deserves no stars at all - but I do not have that option to choose. My most recent message to this casino Royal Panda:Over the past three weeks and a few days I have won many times and made withdrawal requests. I completed all verification requirements - which the casino Royal Panda, took a while before asking me to do these. All the verification has been approved. I have evidence of this.I have had multiple chat conversations with different Royal Panda chat people, and each time I am being told something different about the status of my withdrawals. Once I was even told that my first winning withdrawal made around 19 June 2021 was due to be in my bank account my midnight. This was around 26 June. After many, many different and conflicting, contradictory messages (some of which I have recorded) - I have still not received a single cent. I checked with my bank (I have proof) about whether they have received any deposits (other than what appear on my account as normal from other sources - like my income). They told me that no other money has come through. The casino has not responded to complaints I sent to the complaints email address I was given during a chat conversation. Today, in a further chat to find out what is going on, after previous promises I was now told that I am in some sort of "queue." I really do not know just what to believe anymore. By now all of my withdrawal winnings should be due to be paid out. This has been a shocking experience. I advise all never to join this casino - or expect a single cent of any winnings. You may receive many promises. If they do decide to pay me out (nearly a month after my first win!!!)- I will post that I was paid out - if this ever happens. I will still doubt this casino as being trustworthy.
We kindly ask you to upload here a photo of you holding the same driving license next to your face in order to complete the verification. Please make sure that the photo is clear, and that the resolution is as high as possible. We recommend quickly checking photo before sending it. Once zoomed in any text should be clear enough to read, and images should be identifiable.
Do not play at this online casino. Verification process is really bad, they make you jump thru hoops. Casino's need to verify, but this one asks for request after request. Play at 888casino, or anywhere else.