Caliente Casino in Acapulco, Mexico, presents a varied experience according to recent visitor feedback. While some praise its amenities and culinary offerings, significant concerns regarding entry policies, machine maintenance, and even its operational status have been raised.
👍 The Positives: What Visitors Enjoyed
- Excellent Food and Service: Several reviewers highlighted the quality of the food and the attentive service provided at Caliente. One user explicitly stated, "Excellent food and service," while another noted the food was "the best in the plaza."
- Relaxing Atmosphere & Sports: The casino has been described as an "ideal place to have fun and relax," offering the opportunity to "watch live sporting events."
- Good Facilities (Historically): Some positive comments mentioned "excellent facilities," suggesting a well-maintained environment, at least at certain times or in specific areas.
👎 The Negatives: Areas for Improvement and Concern
- Strict and Discriminatory ID Policy: 😡 A major point of contention for international travelers is the casino's stringent ID requirements. One highly critical review from a Canadian traveler stated that security would only accept a passport, rejecting two government-issued Canadian IDs (driver's license and health card). This policy was described as "discriminatory to outside travels of Mexico" and led to a strong recommendation against visiting.
- Machine Condition and Availability: Visitors have reported issues with the gaming machines. One recent review mentioned, "The machines need repair because some do not have buttons and you have to put a folded napkin on them so you can play without hurting your fingers." Another older review noted "few machines and too many people," indicating potential overcrowding or an insufficient number of operational machines.
- Potential Closure: 🛑 A very recent review (2 months ago) explicitly stated, "They should publish that the place is closed." This suggests that the casino might be temporarily or permanently closed, or at least was not operational at the time of that reviewer's attempted visit. This is a critical piece of information for prospective visitors.
⚠️ Important Considerations Before Visiting
Given the conflicting feedback, particularly the recent report of closure and the long-standing issue with ID acceptance for international guests, potential visitors should exercise caution.
- Check Operational Status: It is highly recommended to verify if Caliente Casino is currently open before planning a visit, especially if traveling from a distance. The review mentioning closure is quite recent.
- ID Requirements: If you are an international traveler, be prepared to present your passport as your primary form of identification, regardless of other government-issued IDs you may carry. Failure to do so may result in denied entry.
- Gaming Experience: Be aware that the number of machines might be limited, and some may be in need of repair, potentially impacting your gaming experience.
In summary, while Caliente Casino has received praise for its food, service, and sports viewing options, the reported issues with ID policy, machine maintenance, and its current operational status warrant significant consideration. It appears to be a place with considerable highs and frustrating lows.
