Red Casino, located within The Grand Oasis in Cancun, Mexico, offers a mixed experience for visitors seeking a gaming adventure. While some praise its vibrant atmosphere and friendly staff, others highlight significant operational issues, particularly concerning currency exchange and machine functionality. It appears to be a smaller casino, which can be both a pro and a con depending on visitor expectations.
Visitors frequently commend Red Casino for its lively atmosphere and the friendly demeanor of its staff. Reviewers describe the vibe as "cool" and "amazing," contributing to an enjoyable night out. Customer service is generally reported as good, with staff being super friendly and helpful.
A notable advantage for many is the presence of a smoking section, or the ability to smoke inside. This feature is highly appreciated by smokers, allowing them to enjoy their pastime without having to leave the casino floor.
For those looking for a thrill, there's always the chance to win! Some visitors have reported successful outings, including significant winnings on slot machines. This suggests that despite its size, the casino can still offer rewarding experiences for lucky players.
One of the most common observations is the casino's smaller size. While some see it as cozy, others note the limited number of card tables and slot machines. This can mean less variety compared to larger American casinos, and a reviewer specifically mentioned that bet capabilities on slots might not be as high due to machines being in pesos.
A recurring and significant concern for many visitors revolves around currency exchange and payment methods. Guests are typically required to change dollars (or other foreign currencies) into pesos, or even "dinars" (likely a misspoken term for pesos or an internal casino currency, but confusing nonetheless), often at unfavorable exchange rates. There's a strong recommendation from multiple reviewers to bring pesos directly to avoid poor conversion rates and potential hassle. Additionally, players are required to obtain a player's card to gamble, which can add an extra step to the process.
Some users have reported issues with non-functional gaming machines, leading to frustration and a feeling of being "scammed" when money is put in but gameplay isn't possible. There were also mentions of inexperienced dealers at table games, particularly concerning Blackjack, where basic rules like checking for dealer blackjack were reportedly overlooked, and counting errors occurred, requiring pit boss intervention.
Finally, the noise level on the lower level, particularly near the bar, has been cited as an issue. The loud music can make it difficult to hear dealers, impacting the overall table game experience.
Very small casino at the moment, it looks new and hopefully their plans are too expand it. They have a different way on being able to play. But not too complicated and customer service was good. The benefit that we enjoyed was a smoking section as my wife smokes but I do not so that part was very appreciated. Only a couple of card tables but enough for now.
Red Casino is a cool spot in The grand Oasis! The staff is super friendly, the women are stunning, and the vibe is amazing. We even won some money! Smoking inside adds a nice touch too. Thanks for the great night—I’ll be back!
#1..I had to change dollars to dinars...ok....fine....had to get a players card to play...ok....fine....played....or tried for one minute...machine never worked..tried to get help three times....machine no good....they told me they had no dollars....less than five minutes.....all in all....two cards..$100 a piece...exchange.... $111.09...you don't the math.....complete scam.....don't waste your time or money here
Smaller casino but I won 5k on slots so all good things to say. Staff was super friendly for Sure. Machines are in pesos so not huge bet capabilities compared to American casinos but fun anyway.
Good atmosphere. Decent selection in tables, could have more variety in Blackjack like Spanish 21. Their rules was weird for BJ the dealer didn’t check under their 10s if they had blackjack so it was a bit frustrating. The slots was okay. The lower level with the bar was too loud with the music so it was hard to hear the dealers and some of the dealers was new they didn’t know how to count. A few time they had to look at their pit boss to correct themselves. Make sure to bring pesos because their currency rate for USD sucks. Overall my friends and I had a good time.