Nestled in the bustling city of Guadalajara, Mexico, Diamonds Casino operates as a dedicated casino venue offering various gaming pursuits. While some patrons have found elements of their experience positive, a significant portion of the feedback highlights critical areas of concern, particularly regarding staff professionalism and system integrity.
A recurring theme in negative reviews points to issues with the casino's staff. One particularly troubling account details an employee making inappropriate and unprofessional personal comments to a returning customer. This incident led to a strong negative reaction and a decision by the patron to cease visiting the establishment. Such reports underscore a potential lack of proper training or adherence to professional conduct standards among the casino's personnel, which can severely impact the customer experience.
Perhaps the most severe criticisms revolve around alleged technical problems and financial concerns. One reviewer emphatically labels the casino as "a trap," citing "bugs in their system" that purportedly cause money to disappear from gaming cards. Furthermore, the review alleges that staff members were uncooperative and failed to address these issues, leading to accusations of financial misconduct. These serious claims suggest potential vulnerabilities in the casino's operational systems and a concerning approach to resolving customer disputes related to funds.
For those with specific preferences in table games, it's important to note that Diamonds Casino may not offer a full spectrum of options. One patron specifically mentioned the unavailability of Craps, prompting them to seek gaming elsewhere. This indicates that visitors looking for particular casino games might need to verify their presence before planning a visit.
In contrast to the detailed negative feedback, some reviews offer brief positive sentiments. Comments such as "Good" and "I Like this place. Is great and Very nice" suggest that certain aspects of the casino's environment or overall ambiance might be appealing to some visitors. However, these positive remarks lack specific details about what exactly contributed to a favorable experience, making it difficult to balance them against the more explicit complaints.
Diamonds Casino in Guadalajara presents a polarized experience based on user reviews. While it may offer a visually pleasing environment to some, the grave accusations concerning unprofessional staff interactions, alleged system bugs leading to financial losses, and limited game variety are significant deterrents. Prospective visitors are strongly advised to proceed with caution and be mindful of these reported issues before deciding to spend their time and money at this establishment.
I walked in after living abroad and the first thing I was told by an employee who remembered me was.." You look fat and tired" of course I want to take my money else where. Never again will I walk in to Diamonds Casino Off Guadalupe and Guadalajara. I will take my luck somewhere else. None professional at all!!!
Please don't get in it's a trap ! They have bugs in their system and the money disappear from the card. Staff don't admit it and just rob your money !! Should be zero star !
Close to my house but Craps game is not available at this location. Returned and choose other Casino.
