Winpot Casino, located in the Punto Sur area of Guadalajara, aims to provide a comprehensive gaming and entertainment experience. While it garners praise for its setting and certain amenities, several patron reviews highlight areas that could significantly enhance the overall visitor experience.
One of Winpot Casino's strongest assets is its strategic location within a pleasant mall at Punto Sur. This provides easy access and a sense of security, with numerous series and restaurants nearby, making visitors feel "very safe at night." The casino itself is described as a "nice place" with two levels, contributing to an agreeable atmosphere that many find appealing.
For enthusiasts of traditional casino play, Winpot offers a "good variety on table games." This is a positive aspect for those looking beyond slot machines. However, the experience with slot machines presents a notable disparity. The non-smoking area is reported to have "almost no machines," which are also described as "old and solitary." In contrast, the smoking area apparently features "more variety." This difference in offerings can be a significant drawback for non-smoking patrons seeking a diverse range of slot options.
While some reviewers praise the "great food," the consensus on service is mixed to largely negative. Multiple accounts describe the service as "poor and slow." Customers have expressed frustration over having to "look for" staff to recharge cards or order food and drinks, with one instance detailing a drink request that was "never brought." Furthermore, customer service issues extend to management, with one reviewer recounting a manager's unhelpful and dismissive reaction to a complaint. Another significant concern was a staff member's "despotic attitude" when a regular customer inquired about a points system for breakfast amenities, being told it was unavailable with an impolite demeanor. This suggests a notable gap between promotional promises and in-venue customer care.
Beyond the slow service, specific interactions with staff have been noted as negative. One visitor reported being told by security not to record or take photos, even when simply using their cell phone, which can feel intrusive and unwelcoming. This, combined with difficulties in obtaining staff attention for basic service needs, contributes to an overall impression of a less-than-attentive customer experience.
On a more positive note, Winpot Casino does offer "promotions at certain times and days." This aspect of their operation seems to be well-regarded, with one review noting that their "promotion department works excellent." These promotions can be an attractive draw for visitors looking for added incentives during their visit.
For those familiar with other Winpot locations in Guadalajara, this particular casino in Punto Sur is explicitly differentiated. It is stated that it "has no comparison with the Winpot of Andares, which is more luxurious and much larger." This highlights that while Winpot Punto Sur might be a convenient option, it may not offer the same upscale or expansive experience as some of its sister properties.
Winpot Casino in Punto Sur, Guadalajara, offers a pleasing setting within a secure and amenity-rich mall environment, along with a decent selection of table games and beneficial promotions. However, these positives are significantly weighed down by consistent reports of slow and inattentive customer service, coupled with a perceived lack of variety and modernity in non-smoking slot machines. While it serves as an option for a night out, visitors prioritizing excellent service and a wide range of up-to-date gaming options might find the experience lacking compared to other casinos, including another Winpot location in the city. The casino could greatly improve its standing by focusing on staff training, responsiveness, and enhancing the gaming options in all areas.
Nice atmosphere, good service, great food, good variety on table games, didn't try slot machines. Located in punto sur, los of series and restaurants around, feel very safe at night
The place is really nice, two levels, in a nice mall. Didn't win squat, but it's a nice place.
In the non-smoking area there are almost no machines, they are old and it is alone, the smoking area has more variety, it has no comparison with the Winpot of walking which is more luxurious and much larger.The good thing is that it has promotions at certain times and days, the service is poor and slow; The security guy pointed out to me that I couldn't record or take photos when I was only using my cell phone, but to serve customers you have to look for them to recharge and order food.
I attended todayto the casinoI asked to have my points checked for my breakfast amenitiesThe head of the room named Roberto tells me that at the moment they did not have a points system.With a despotic attitudeWhat I'm going for with this in my case is any casino that I go to regularly.I have courtesies because what is spent in those places is very large.In conclusion, the truth is that their promotion department works excellent, but already in the place the customer service leaves a lot to be desired.
Terrible service from the staff and manager, they have almost no people and they do not attend.I ordered a drink and they never brought it, I asked to speak to the manager and he didn't resolve it, he left laughing with the employee who loads the cards!To not return