Big Bola Casinos León, located in the vibrant city of León, Mexico, offers a casino experience that garners a mix of enthusiastic praise and notable critiques from its visitors. As a primary casino venue, it aims to provide entertainment and gaming opportunities, but user feedback highlights both its strengths and areas needing attention.
The sentiment towards Big Bola Casinos León is quite varied. While some patrons describe it as "so cool" and praise elements like the staff and free drinks, others have expressed significant dissatisfaction regarding service and machine functionality. This suggests an experience that can be highly positive for some, but frustrating for others.
A notable feature appreciated by visitors is the presence of a dedicated room for non-smokers. This allows patrons who prefer a smoke-free environment to enjoy their gaming comfortably, a significant plus for many.
Several reviews commend the casino's staff, describing them as "fun and amazing." Additionally, the availability of free drinks is highlighted as a definite perk, enhancing the overall enjoyment for those partaking in the games.
The casino is perceived by some as a "good place to hang out," suggesting a pleasant general ambiance. Furthermore, the bathrooms are noted for being clean and accessible without a fee, which contributes positively to the visitor experience.
A recurring complaint concerns the gaming machines themselves. Users reported instances where machines were not working, would get stuck, or had issues with casino cards. This can lead to frustration and inconvenience, requiring patrons to seek out cashiers for basic transactions.
A significant point of contention is the bar service. One reviewer noted that it was "impossible to get someone at the bar" and that there was "no one back there." When attempting to get assistance from floor staff, they were reportedly told that employees "can't go back there" and were left without help. This suggests a major gap in customer service and hospitality.
Beyond the bar issue, there are general complaints about the level of customer service. One review explicitly states "No customer service in these ladies!" referring to floor staff, and another simply says "no good service." This indicates a potential inconsistency or deficiency in staff responsiveness and helpfulness.
Big Bola Casinos León presents a mixed bag for prospective visitors. While it offers appealing features such as a non-smoker room, free drinks, and a potentially fun atmosphere, significant drawbacks like machine malfunctions and a lack of attentive bar and floor service have left some patrons disappointed. Those considering a visit might find a pleasant experience, especially if their focus is on the gaming floor and complimentary beverages, but should be prepared for potential service hiccups or issues with specific machines. It appears there is room for Big Bola Casinos León to enhance its operational efficiency and customer care to ensure a consistently positive experience for all.
The casino itself was an average size, what I liked about this casino is that there’s a dedicated room for non smokers to play in.Some machines to add more money to your casino card weren’t working. I had to wait to in line for a cashier.This casino has a decent size lounge area, but.. it is impossible to get someone at the bar! There’s no one back there! When asking one of the ladies on the floor, they told me they can’t go back there and walked off! No customer service in these ladies!The bathrooms were clean and you don’t have to pay to use!
Machines would not even work they would get stuck and stuck with the cards Sucks, no good service, better of at the kingdom casino 100%
