Hotel & Plaza Stadium, situated in Leon, Mexico, functions primarily as a hotel with the added draw of an integrated casino and entertainment complex. Drawing from recent guest experiences, this establishment offers a largely positive stay, noted for its convenient location and attentive service, while also presenting a few areas for potential enhancement.
A consistent point of praise is the hotel's cleanliness. Guests frequently describe the rooms as "always nice" with "comfortable beds," contributing to a pleasant and restful environment.
The hotel staff garners high marks for being "kind, attentive, and friendly." A notable example includes their "cool and respectful" handling of a booking error, charging a fair rate for an extended stay rather than penalizing the guest. While a "lack of English" was mentioned by some, several staff members can communicate effectively, bridging any language gaps.
Many rooms offer pleasant views, with one guest specifically mentioning an "AMAZING view" from the 8th floor. Basic amenities such as "good shower water" and a functional "hair dryer" are appreciated for enhancing the stay.
The hotel's location is a significant advantage, being "close to all the shopping." Its direct adjacency to a casino is a key feature, aligning with its primary business type. Guests also benefit from "free car parking for hotel guests" and the convenience of an on-site movie theater, various restaurants, and a pool. This comprehensive offering makes it a popular choice, especially for those attending local events like the Rally.
The breakfast service has been described as "great" by some visitors, providing a satisfying start to the day.
One notable concern raised was being "forced to pay 152 MXN per person for the breakfast" despite having booked a stay that included "free breakfast." This indicates a potential issue with clarity regarding breakfast inclusions or a policy miscommunication. ⚠️
Guests have pointed out minor deficiencies within the rooms. These include a "coffee maker out of order" and a subjective observation that "the light in the room is too dark." Additionally, the lack of labeling on "shampoo or conditioner bottles" made it challenging to distinguish between them.🧴
Hotel & Plaza Stadium in Leon stands out as a strong lodging option for those visiting the city, particularly appealing to individuals seeking entertainment due to its integrated casino. Its commitment to cleanliness, comfortable accommodations, and friendly staff contribute significantly to positive guest experiences. While minor issues with certain room amenities and a critical discrepancy regarding breakfast billing have been noted, the hotel's overall value, excellent location, and wide array of facilities make it a highly recommended choice for many travelers.
Good: shower water, hair dryer is goodNeed Improved: coffee maker out of order, the light in the room is too dark( this idepends on person). Can’t tell from which bottle is shampoo or conditioner, as no marking on bottle.
I purchased a stay with free breakfastUnfortunately, I was forced to pay 152 MXN / per person for the breakfastScam, be aware
Got a room on the 8th floor with an AMAZING view!! Everything was cleaned, and comfortable beds. We accidentally booked the room one day short and got a call when we got in the room. They’re were very cool and respectful and charged us the same price of the extra day. Some hotels would even take your stuff out or charge you more, but not this one. I stayed there for 5 days and highly recommend it!
Clean hotel. Kind and attentive staff. Lack of English buy somehow you can communicate as some staff can speak English. Breakfast is great. Car parkin is free for hotel guests.
Rooms are always nice, staff always friendly. I stay here almost every year (for 6-7 years for the Rally, which was right behind the hotel). Its close to all the shopping, has its own parking. Casino next door. Movie theater, restaurants and a pool. Overall a good option to stay in Leon.