Royalty Casino León, situated in the vibrant city of León, Mexico, presents itself as a destination for gaming enthusiasts. While some patrons laud its offerings and service, others point to significant areas needing improvement, particularly concerning hygiene and consistency of service. This review compiles various experiences to offer a comprehensive look at what you can expect.
Despite the positives, several critical issues frequently surface in user feedback:
Royalty Casino León presents a dichotomy: it has a solid foundation with a good number of machines and often-friendly staff, making it a viable option for a casual visit. However, its potential is significantly hampered by serious concerns regarding cleanliness, maintenance, and the consistency of its service and amenities. For Royalty Casino León to truly become the "best in the city of León GTO", addressing these fundamental issues, particularly hygiene and service delivery, will be paramount in an increasingly competitive market.
GOOD NUMBER OF MACHINES, GOOD SERVICE FROM WAITERS AND CLUB AND CASHIER STAFF.BUT IF IT WOULD BE VERY IMPORTANT FROM THE COMMENT OF A SERVER AND MORE ATTENDANTS, IT IS THAT GOOD CLEANLINESS AND HYGIENE IN GENERAL IS URGENT. SINCE THE ENTIRE CASINO LOOKS VERY UNCLEAN AND A COMPLETE AND ADEQUATE FUMIGATION AND DISINFECTION, ESPECIALLY OF CARPETS AND MACHINES, IS SUPER URGENT.THERE IS A LOT OF COMPETITION FROM CASINIS IN LEON. SO I BELIEVE THESE COMMENTS WILL SERVE THE COMPANY TO PUT A LOT OF CARE INTO WHAT WAS EXPRESSED SO THAT THIS CASINO CAN BE THE BEST IN THE CITY OF LEON GTO
It had seemed like an excellent place to us to the point that we stopped going to other casinos, the staff had been helpful and friendly, however today's experience was fatal. We requested a waiter in the first instance for more than an hour, after this we requested him 8 times, however he never arrived. We had to get up from our machine to go to the restaurant for dinner as there was no response.As if that were not enough, we once again requested a coffee that never arrived, I went to order it at the bar and they told me, have a cup and help yourself, there are the machines in the back where the coffee is served.The staff in charge does not fulfill their responsibility. I hope they take action on the matter.
I am somewhat disappointed in the place. My expectations were high, as I expected to find a casino better or equal to the one I was in before (same establishment before the pandemic) and nothing to see. I imagine that your remodeling was just demolishing a few walls and that's it. The place was somewhat neglected (the women's bathroom does not have a logo), which made me find a confused man in it. The food is bad but it's nothing out of this world and at least what I tried I didn't like. They do not have a table to enjoy your food while you play, you have to look for a place on your legs and also for your game. I was more or less able to eat because the machine next to me was not in use, so there are many.And the games they have mmmm are very ugly, only 3 or four known games.The very polite and helpful waiters were the only good thing about the place and that the machines are enabled by placing the card on the screen.
It's nice, I was winning but I lost everythingI feel like there are hours that make you win... I arrived at that moment but then everything went downStill very good service, everyone friendlyvery alone
It's a good place to go with friends to lose or win money hahaha, mine was playing Black Jack but there is a lot of variety of games so it's time to explore something new if you've never been to a casino