Big Bola Casinos Tlalnepantla, located in Mexico City, presents a mixed bag of experiences according to recent visitor reviews. While some patrons have lauded it as "Super" and enjoyed their time, others highlight significant areas for improvement, particularly concerning customer service and gaming machine perceptions.
Despite some positive notes, several detailed reviews point to critical issues that prospective visitors should consider:
A notable concern revolves around the inconsistent attentiveness of the staff. One user recounted a frustrating experience where they had to ask for a soft drink multiple times and eventually retrieve it from the bar themselves, urging that "employees should be more friendly and attentive."
A particularly strong criticism was directed at the checkout and refill workers, who were described as "despotic and rude." This feedback stands in stark contrast to the positive remarks about other staff members and suggests a significant gap in service quality across different departments.
One review labeled the entire place as "Terrible" specifically due to concerns about the slot machines, stating they were "very tricked out." This raises questions about the perceived fairness or payout mechanisms of the gaming equipment, which is a crucial aspect for any casino patron.
Big Bola Casinos Tlalnepantla appears to offer a casino experience where the overall atmosphere can be enjoyable, and certain staff members (like waiters and admin) contribute positively. However, potential visitors should be aware of reported inconsistencies in service, particularly the rudeness from some key personnel at checkout and refill stations, and expressed doubts regarding the fairness of the gaming machines. Your experience at Big Bola Casinos Tlalnepantla may truly vary depending on the day and the staff you encounter.
Terrible place.. Very tricked out machines..The waiter service is good. Like the administration staff, very friendly. The checkout and refill workers are despotic and rude...
I had a great time but the only thing is that the employees should be more friendly and attentive. I asked for a soft drink and they never brought it to me, as the lady did about 4 times and I reminded her and I never took it, so I had to stand at the bar to ask for it.
