Located in the vibrant city of Monterrey, Mexico, Casino Gran Palacio presents itself as a notable destination for those seeking entertainment and a chance at lady luck. With its primary focus as a casino, it offers a mixed bag of experiences according to recent visitors. While some aspects shine with elegance and good vibes, others leave room for significant improvement, particularly concerning their dining and customer service policies.
Upon entering, many visitors are struck by the casino's aesthetic appeal. Reviewers frequently describe Casino Gran Palacio as "elegant and beautiful", noting its "super classy" design and impressive architecture. It's a place where some even feel compelled to take numerous photos, highlighting the visual allure of the venue. This initial impression suggests a premium and well-maintained environment, setting a high expectation for the experience inside.
The gaming floors at Casino Gran Palacio offer varied atmospheres designed to cater to different preferences. The first floor often features a Mexican band, providing a lively and culturally immersive soundtrack to your gaming. For those preferring a more subdued or international vibe, the third floor plays "very slow and American" music. This variety ensures that guests can find an environment that suits their mood while playing.
A significant positive highlighted by multiple guests is the perceived safety and attentiveness of the staff. Reviewers consistently mention that "employees are always looking out for you and making sure you’re alright," contributing to a feeling of security within the premises. This commitment to guest well-being is a strong point, making visitors feel comfortable and cared for during their time at the casino.
While the general attentiveness of staff is appreciated, specific customer service policies, particularly regarding comps and player cards, have drawn criticism. One reviewer recounted a negative experience at the poker table, where being "comped one liquor 43" required signing a document, and another highlighted a "commission to put money on her card to play more" when reloading funds for slot machines. These policies are described as unreasonable and a potential deterrent for some players, suggesting a need for more customer-friendly approaches to player rewards and transactions.
The culinary offerings at Casino Gran Palacio, especially the buffet, receive mixed reviews. On the positive side, some guests have enjoyed specific dishes, with one reviewer praising the chilaquiles for breakfast. However, the buffet generally garners negative feedback. It's often described as "very basic," with complaints about desserts being "always gone" and food appearing "dried and old." For a price point of 169 pesos, visitors expect a higher quality and variety of food, making the buffet a notable area for improvement.
Casino Gran Palacio in Monterrey offers a visually appealing and generally safe environment for casino enthusiasts. Its beautiful architecture, varied musical atmospheres, and attentive general staff are definite highlights. However, potential visitors should be aware of the mixed experiences with the buffet quality and some of the more restrictive customer service policies, particularly concerning comps and card reloads. If you're looking for a classy gaming atmosphere and prioritize a secure environment, it might be worth a visit, especially if you plan to focus solely on gaming. However, for a complete entertainment package that includes high-quality dining and seamless customer service, some aspects of Casino Gran Palacio may fall short of expectations.
Just because the waiter was very nice otherwise I would have given this place a 0 star. The buffet was very basic, desserts were always gone and the food look dried and old. For 169 pesos they should upgrade their food. Not recommended.
Best Casino in Monterey. Super classy. Music is very slow and American on the 3rd floor. First floor they have a mexican band. The employees are always looking out for you and making sure you’re alright. Feels very safe. Had a really good time. I would definitely come back again with my friends.
Elegant and beautiful casino!! We came here for breakfast and I loved the chilaquiles. We didn't play but plan to next time. We took many photos all over the casino because it was so beautiful ❤️
This casino has no clue how to treat customers...was playing poker told me I could be comped one liquor 43...plus asked me to sign that they comped me... girlfriend playing machines lost her money so gave her more charged a commission to put money on her card to play more..Insane like they are not making money....find another casino!
