Miravalle Palace Casino, situated in the vibrant city of Monterrey, Mexico, offers a distinct gaming experience. As a prominent casino establishment, it combines modern amenities with various gaming options, though potential visitors should be mindful of certain aspects related to service and operations highlighted by previous guests.
Several patrons have praised Miravalle Palace Casino for its appealing features:
The casino is frequently described as "very fancy", indicating a sophisticated and appealing atmosphere. A key attraction is the presence of "the newest slot machines with amazing graphics", designed to keep players "entertained for hours", even if they don't hit the jackpot.
A particular highlight mentioned by reviewers is the "fantastic breakfast buffet on Sundays". This offering is made even more enticing by a reported "Win/Win" policy where guests can "get your money back to play in the casino", effectively turning the meal into a bonus for their gaming session.
For those inclined towards card games, the "poker tables" are a favored option. Furthermore, recent feedback commends the establishment for its commitment to respecting "social distancing", contributing to a perceived sense of safety and comfort for players.
Despite its strengths, some visitors have identified areas where the casino could enhance its service and overall guest experience:
A recurring concern, particularly for international guests, is the reported lack of staff members who "speaks English". This can create communication difficulties for non-Spanish speaking patrons trying to navigate the casino or inquire about services.
While the provision of "free food for players" is appreciated, it has regrettably led to observations that the "place and the machines super dirty". Additionally, the casino's operational policy requires patrons to "use their card" for many machines, as they "don't take cash", which can be an inconvenience for some.
Service attentiveness, especially concerning the offering of complimentary drinks or food on the gaming floor, appears to be inconsistent. Some guests recounted a "very bad first experience" where "no one came up to us and ask if we wanted a drink or something to eat", causing them to depart prematurely.
Miravalle Palace Casino in Monterrey offers a contemporary gaming environment featuring state-of-the-art slot machines and popular poker tables, complemented by a highly-regarded Sunday breakfast buffet. However, prospective visitors, especially those who do not speak Spanish, should be prepared for potential communication challenges and the casino's preference for card-based transactions over cash. While there are aspects of service that could be refined, the casino generally strives to provide an entertaining and, particularly in recent times, a safety-conscious gaming experience for its patrons.
Very fancy. Had a good time even though I didn't win anything. They have the newest slot machines with amazing graphics that will keep you entertained for hours.
No one speaks English and they giving away free food for players which could be nice but it makes the place and the machines super dirty. Also a lot of the machines don't take cash so you have to use their card. Considering this I will not go back.
Very bad first experenice no one came up to us and ask if we wantrd a drink or something to eat so we left after bidding
Breakfast buffet on Sundays is fantastic, plus you get your money back to play in the casino. Win/Win.
