Winpot Casino, located in the vibrant city of Playa del Carmen, Mexico, presents a mixed bag of experiences for its visitors. While some patrons find elements to appreciate, particularly its slot offerings, several significant concerns have been raised regarding game fairness, staff conduct, and stringent entry requirements. Prospective visitors should be well-informed before deciding to spend their time and money here.
Several notable issues have been highlighted by recent visitors, which could significantly impact the overall enjoyment and trust in the establishment:
A serious allegation concerns the fairness of table games, specifically Blackjack. One reviewer explicitly states that Winpot Casino "sometimes remove cards, including cards worth a value of 10, from the shoe" to manipulate and "increase the house edge." This practice is described as a "common strategy in Mexico casino games" due to the perceived lack of regulation, with no "gaming commission to regulate and ensure fair play." This raises significant questions about the integrity of the games offered.
Multiple accounts report highly negative interactions with the casino staff. One visitor experienced "SO rude" staff members from the entry point to the counter, leading them to leave quickly. This suggests a potential lack of hospitality and a disregard for customer treatment, with one reviewer specifically advising "Americans need to stay away from here" due to perceived poor treatment.
Visitors frequently express surprise or frustration regarding the casino's strict entry rules. It is mandatory to present your passport for entry, and a specific dress code requiring a shirt with sleeves is enforced. Additionally, some have noted that the exterior of the casino can give the impression that it "looked like it was closed," which might create a less inviting first impression.
In conclusion, while Winpot Casino in Playa del Carmen offers a potentially enjoyable experience for slot players, its reputation is significantly impacted by allegations of unfair gaming practices, reports of rude staff, and strict entry policies. Prospective visitors should weigh these factors carefully and manage their expectations, particularly concerning table games and overall customer service.
Player bewareDon’t waste your time playing BJ here. In Blackjack, Winpot Casino sometimes remove cards, including cards worth a value of 10, from the shoe (the decks used in the game) to increase the house edge. This is a common strategy in Mexico casino games to make them more profitable for the house.Here's why they do this:Increased House Edge:By removing cards, the casino can subtly manipulate the odds in their favor, making it harder for players to win. There is no gaming commission to regulate and ensurefair play.In essence, removing cards from the shoe, including those with a value of 10, is a way for Winpot casino to subtly adjust the game's mechanics to their advantage, increasing the probability ofwinning for the house and reducing the player's chances of winning big.
We were only there for a few moments (we didn’t realize you needed your passports which is totally on us) but their staff from the entry to the counter were SO rude. I couldn’t imagine spending hundreds with people that treat you like garbage. Worked out for us not being able to spend money there. Would say at least Americans need to stay away from here. Have to assume that’s why we were treated so poorly in our little time there.
Looked like it was closed. Caution , you need to wear a shirt with sleeves and also take your passport or you will not be allowed inside
