Enchantment Casino Incanto Casino Guide and Review
Enchantment Casino Incanto Casino, located in the vibrant city of Puerto Vallarta, presents a varied experience for visitors. While some aspects of the casino are tolerable, recent patron feedback highlights a series of significant issues that prospective guests should be aware of before visiting. The overall sentiment from recent reviews leans heavily negative, casting a shadow on the establishment's transparency, customer service, and fairness.
Recent Guest Experiences & Major Concerns 🚨
Many recent visitors have reported frustrating and concerning encounters, primarily revolving around financial transactions and customer service:
- Unannounced Fees and Questionable Payouts:
A recurring complaint involves unexpected charges and difficulties receiving winnings. One guest reported a percentage being taken off when purchasing chips, a practice deemed highly unusual and unethical. Furthermore, there are instances where staff allegedly attempted to withhold winnings, requiring confrontation or camera review to rectify the situation. In bingo, a new, uncommunicated rule change meant winners were no longer announced, leading to confusion and potential loss of winnings if players weren't aware they needed to self-report.
- Poor Customer Service & Unfriendly Staff:
Several reviews describe staff as unresponsive and unhelpful. One visitor was left waiting at the front desk for 20-25 minutes without acknowledgement, eventually leaving in frustration. Dealers have been described as unfriendly, and attempts to escalate issues to supervisors have reportedly been ignored.
- Hidden Taxes/Fees:
Guests have also raised concerns about undisclosed taxes, with reports of a 15% tax on entry and a 7.9% tax on exit, significantly impacting the perceived value of playing at the casino.
- Suspicions of Rigged Games:
Given the other issues, some players have expressed concerns about the fairness of games, particularly in blackjack, where one player noted an unusually high number of dealer blackjacks.
Points to Consider 🤔
While the negative experiences are prominent, one older review did provide some contrasting insights:
- Staff Assistance: Some staff members are described as nice and helpful, with a few speaking English, which can aid international travelers with basic communication. However, understanding complex game rules might still pose a challenge due to language barriers.
- Accessibility & Safety: Transportation to the casino is reportedly easy, and the venue is considered safe for international visitors.
- Facilities: Bathrooms were noted as clean.
- Smoking Policy: Be aware that there is heavy smoking inside the casino, which might be a significant drawback for non-smokers or those sensitive to smoke.
Recommendation 🛑
Based on the overwhelming recent feedback, Enchantment Casino Incanto Casino appears to have significant issues with transparency, customer service, and potentially fair play. Visitors are advised to proceed with caution. If you choose to visit, it is highly recommended to:
- Clarify all fees and rules upfront before engaging in any play.
- Be vigilant about your winnings and payouts, ensuring you receive what you are owed.
- Consider alternatives in Puerto Vallarta if these concerns outweigh the potential for entertainment.
The consistent pattern of complaints about hidden charges, uncommunicated rule changes, and poor staff responsiveness suggests that a visit to Incanto Casino may come with more headaches than enjoyment for many. Proceed with caution and manage your expectations accordingly.
Well I just played bingo and for the first time I won lines so I was all happy untill I was told that they no longer call out the winners anymore and I was suppose to go up there to let them know I hit the lines.. I didn't know that had changed the rules today... How am I supposed to know that 🤦??? I'm playing slots can't even see those guys where I'm at... So any how they seem not to care I asked for the supervisor never came .... Long story short if you play bingo here and you win just hope Ricardo it's not the one running the bingo because you just might not get your money
Bandits. Took a percentage off when I bought chips…never heard of such crap. Took my bet even though I won. Dealer said you only had 17…I said yes but you had 24!. Went to camera review. She gave me back original bet only…stare down and she then also gave me winnings. No apology. Very unfriendly staff. Dealer 10 black jacks to my 0. Maybe, but with all the other bad stuff maybe it was also rigged? Stay away from these crooks.
For some reason my review from a year ago is gone. We walked into this place and stood around while they talked with another person at the front desk. It's like they were buddies or something I don't know and I don't know what they were talking about? I just know that we stood there for at least 20-25 minutes before I said screw this let's leave and we just left. If you're not going to take care of your potential customers you're in the wrong business!
15% tax on the way in. 7.9% tax on the way out Save your money, and stay in Puerto Vallarta if you wanna play without getting screwed. Good luck everyone
Good place. Heavy smoking inside. staff is nice and helpful. Some workers speak English, which helps. Might have trouble understanding some game rule due to the language barrier. Transportation is easy to get. Safe for international travelers. Bathrooms were clean. Would recommend it.