
Winclub Casino Platinum Marina, located in Puerto Vallarta, Mexico, presents a varied experience for visitors looking for a flutter. While it shines in some areas, particularly its poker offerings, other aspects, such as sports betting, appear to fall short based on recent visitor feedback.
The casino boasts a good selection of gaming options, catering to different preferences:
The sentiment regarding staff friendliness and helpfulness is divided:
While the casino is primarily a gaming establishment, its culinary offerings receive commendation:
Winclub Casino Platinum Marina provides a comfortable environment for various preferences:
The most pressing area for improvement is clearly the sports betting operation and associated staff support. The inability to place bets due to unhelpful employees and technical hurdles is a significant deterrent for potential bettors and reflects poorly on customer service.
Winclub Casino Platinum Marina offers a solid gaming experience for those interested in slots, bingo, roulette, blackjack, and especially live poker, where it truly seems to excel with attentive staff and complimentary amenities. The bar and restaurant also add positively to the experience. However, potential visitors keen on sports betting should be aware of reported issues with staff assistance and the betting process. Overall, it's a destination that promises fun, but consistency in service can vary.
The restaurant and waiter was great. Casino is a huge joke. I was trying to bet sports. Since the lady at counter said it was only bingo, I had everything I wanted to bet on the self service computer. The computer asked for a employee code to print the bet. I went to the bingo station, both cashier cages, the table pit and a manager walking around the casino asking for assistance. Not one of the 12 people I asked helped me. I waited over 15 mins after being told someone was on the way to help. Ended up leaving with the 6000pesos I was trying to bet on a parlay. I seriously thought the whole business plan of a casino was to take bets and people's money? The place was completely dead, staff just standing around talking and not one person would assist me place a bet. 5/14/2023
Funplace, friendly staff & lots of slots to play. They have a smoking section as well.
They do have table games! Roulette, Blackjack and Poker. No craps. They do have Bingo and lots of slots. Bar service was great! Everyone was friendly.
I'm told this is the best place for live poker in Puerto Vallarta. We got here when there was a tournament going on, but we were looking for a cash game. We were treated very well and they rounded up a cash game for us as quickly as possible. Food and drink are complimentary for poker players. The hamburger I had was excellent.