Casino Big Bola Antea, situated in Queretaro City, aims to offer a premier gaming experience. However, recent customer feedback paints a picture of a venue struggling with significant operational and customer service issues, often overshadowing its modern facilities and promising poker area.
A recurring and prominent complaint revolves around the staff's demeanor and efficiency. Many reviewers describe the live table dealers as unfriendly, rude, and impatient, with one user specifically noting their tendency to "scold new customers." Wait times for drinks are reportedly excessive, and machine cashiers are often found to be "apathetic." This widespread dissatisfaction with staff professionalism significantly detracts from the overall experience, leading to an impression of "terrible service" overall.
The gaming floor presents a mixed bag. While some appreciate the "nice and new facilities" and a "good variety of machines," the actual gameplay and payout rates are a major point of contention. Several users claim that the slot machines "do not pay" and offer "almost no bonuses," or that any payouts are minimal, leading to the perception that "everything [is] programmed." Bets are also noted as being "more expensive" compared to other Big Bola locations in Querétaro. A particularly concerning incident involved a player allegedly being denied a special Blackjack bet payout despite the table rules, leading to suspicion about the casino's winning percentages being "very low" across the board. The poker area is highlighted as "one of the best in the city," but its potential is severely limited by the fact that "only one table available daily" and it's difficult to get a game going consistently.
The ambiance at Big Bola Antea receives criticism for being "very gloomy." Reviewers mention a lack of good music and an absence of the typical "euphoria for the game" that one would expect in a casino, contributing to a less engaging and vibrant environment.
The casino's system for recharging balances and applying promotions is described as problematic. Customers report promotions not being applied correctly or requiring "several attempts in the cashier area" to be processed, leading to frustration and inconvenience.
A particularly alarming review detailed a violent altercation between customers where the casino's security reportedly failed to support the victimized party, instead "taking us out like dogs" and offering no assistance, even to constant patrons. The incident escalated to the point where 911 had to be called, highlighting a severe lapse in customer safety and support, especially for those who frequent the establishment.
Despite its potentially modern facilities and a commendable poker setup, Casino Big Bola Antea appears to suffer from pervasive issues related to customer service, game fairness, payout frequency, and atmosphere. The serious security incident further raises significant concerns about patron safety and management's response to critical situations.
Given the numerous negative experiences reported, including allegations of programmed machines and unwillingness to honor winnings, several reviewers explicitly state they "don't plan to return" and advise others to consider alternatives, as it's "not even fun." One specific recommendation is to visit Big Bola de Constituyentes in Querétaro for a more enjoyable and potentially more rewarding gaming experience.
For Big Bola Antea to realize its potential, significant improvements are needed across nearly all operational aspects, particularly in staff training, payout transparency, and robust customer security protocols.
The experience is acceptable. The poker area is one of the best in the city, but it's a shame there's only one table available daily. The dealers in the live table area should be friendlier and not scold new customers; they need to be more patient. I hope they improve these aspects; it has a lot of potential.
We were constant customers. But I'm never going back again. He knows us from the manager and a violent altercation occurred with a client towards me and my husband. Casino security, they took us out like dogs. I was attacked and they did not support us. I had to call 911, the police were very good, they told me to stay safe, lady, and the casino that sees us always spends a lot of money there and they don't support you. It's the worst I've ever seen.
I have been to many casinos and I must say that this is the worst, the service is terrible, the dealers are very rude and unfriendly, the waiters, although they are friendly, take a long time to bring you your drinks whether at the gaming table, machine or bar table, the machine cashiers are super apathetic.Personally, I found the atmosphere very gloomy, they don't play good music and you don't feel that atmosphere of euphoria for the game.I even had to see that a boy won his special bet at BJ's table (B7) and they did not want to pay him because “it was not the first card” when the table says that it pays the player's first 3 cards.I also wouldn't be surprised if he has a very low winning percentage in any section of the casino.It could be a great casino but almost everything has to be changed.I don't plan to return.
It's better to start your own casino! Everything scheduled! It's not even fun! I'll never come again!
Nice and new facilities; with a good variety of machines, the staff's attention is acceptable, but their system of recharging your balance with promotions is bad, because the promotion does not reach you or it does not arrive until after several attempts in the cashier area, the bets are more expensive, Compared to other Big Bola in Querétaro and the machines do not pay, there are almost no bonuses and if they do they pay very little. If you really want to have fun and win, I recommend you visit Big Bola de Constituciónntes.