Located in Querétaro City, Seven by Big Bola Casinos aims to be a premier gambling destination. However, based on recent patron experiences, it consistently falls short, earning a reputation for significant operational and customer service issues. While some aspects of the facilities may appeal, the overall experience is largely negative.
One of the most frequently cited complaints concerns the casino's dismal customer service. Patrons report a lack of attentiveness from staff across the board:
For a casino, the core experience revolves around the games, and this is where Seven by Big Bola Casinos particularly disappoints many players:
It is worth noting one user mentioned that after an initial period of poor payouts during its opening week, the machines "now pay like in any casino," but this perspective seems to be an outlier among the majority of reviews.
The food service, much like the general customer service, is plagued by slowness, with dining often requiring at least an hour. While some found the food "good" and "well-priced" (e.g., 15 pesos for water, up to 199 for a meal), others criticized specifics, such as hot dogs not including jalapeños unless purchased separately.
On a slightly more positive note, the physical facilities themselves are generally described as "very nice." The air conditioning is highlighted as new and effective, preventing the concentration of cigarette smoke often found in other casinos, which creates a more pleasant environment for some visitors.
Be aware that parking at Seven by Big Bola Casinos is not entirely complimentary. Courtesy parking is limited to just two hours, after which visitors are required to pay, adding an extra cost to an already disappointing experience for longer stays.
Seven by Big Bola Casinos in Querétaro largely fails to deliver a satisfying casino experience. While the physical space might be appealing and the air conditioning effective, these positives are heavily overshadowed by consistently poor customer service, frustratingly low game payouts, and significant operational inefficiencies. Patrons are advised to manage their expectations regarding service and potential winnings, as the casino is widely considered among the worst in Querétaro, often compared unfavorably to others in the city.
Terrible casino since they opened, it is a very bad casino, I often visit the hot one, the Yak, the golden one and in almost none of them have I had an experience as bad and negative as in the seven big ball, the waiters don't pay attention if you ask them for food they can spend 2 hours and they don't even bring you a soft drink, I asked to cancel my meal because for a simple enchiladas 2 hours were not enough, the machines don't open their bonuses you have a very low RTP and they don't pay anything at the tables the dealers are extremely rude to the customer Not to mention that during the time I was there I had to pay for parking because if courtesy it only covers for 2 hours, in a digital machine they have for black jack after 10 thousand lost pesos they opened a bonus of 128 pesos and you have to talk to the head of the room so that it is reflected in your account, obviously the head of the room takes about 1 hour to appear while they have you there waiting and there is no one to solve anything for you I hope I prophecy and government They are going to do a review because everything is horrible
I was doing an analysis after spending 40 minutes on the machine you only win between 22 and 34% of the time the price ranges from 15 roulette minimum 10 .. 50 is expensive yes, the food ranges from 15 for a bottle of water to 199 for the meal
DON'T COME, EVEN FOR FUN, GIVE IT A CHANCE.Right off the bat, they charge you a commission, and the machines don't pay anything, of any kind. The free games don't pay anything either. IT DOESN'T MATTER HOW MUCH YOU BET, THEY DON'T PAY ANYTHING, which is why it's always empty.BE CAREFUL if you order hot dogs, they don't even give you jalapeño peppers; they sell those separately.One of the worst in Querétaro, next to Golden City.
I have already been 5 times, it is true that the first week the machines did not pay, but they now pay like in any casino. The minimum bet is 5 pesos on most machines, but there are some where you can bet less. I love the atmosphere, the cigarette smoke is not as concentrated as in other places because the air conditioning is new and works wonderfully, the food is good and the price seems good to me but the food service is slow, eating in a restaurant means being there for at least 1 hour.
There are two attempts to have a good time in this place. The counter employees, including Daniela, were only chatting with zero customer service. It was my birthday and there was a promo that they were never able to validate and they had no interest in helping me. My card didn't work the first time. They literally made me go back and forth from the kiosk to the checkout 5 times and the problem was never solved until I got fed up and left. 4 employees at the window and not one of them fought me. The facilities are very nice but the staff is zero trained. I don't recommend it.