Viejas Casino & Resort, situated in Tijuana, Mexico, presents itself as a notable destination for those seeking entertainment, relaxation, and gaming. Based on recent visitor feedback, the resort generally receives high marks for its cleanliness, service, and amenities, though some areas could benefit from improved clarity and accessibility.
A consistent highlight among visitors is the impeccable cleanliness maintained throughout the property. Reviewers frequently commend the casino, bingo hall, and hotel rooms for being "exceptionally clean" and "very clean." This dedication to hygiene significantly contributes to a pleasant and comfortable environment for all guests.
For guests staying overnight, the accommodations at Viejas Casino & Resort are highly praised. The rooms are described as "spacious, beautiful, and very clean," suggesting a comfortable and well-maintained lodging experience. Furthermore, the personnel consistently receive accolades for their professionalism and friendliness. Guests have reported instances of "polite and friendly" staff, with one reviewer noting the thoughtful gesture of being offered bottled water for their drive home. Overall, the customer service is considered "great," enhancing the overall guest experience, despite a minor reported issue of intermittent hot water during peak hours, which could be managed by showering off-peak.
As a primary casino destination, Viejas offers a diverse range of gaming options. Visitors can enjoy playing slots and participate in bingo, with a dedicated bingo hall located across from the main casino floor. Some guests have reported enjoying special events like giveaways, such as an American flag blanket, adding an extra layer of fun to their visit. While one reviewer found the casino "a little small," another highlighted its "big" size with multiple areas, suggesting a varied experience depending on the visitor's exploration.
The culinary offerings at Viejas Casino & Resort also garner positive remarks. The food across the resort's restaurants is noted as "delicious" and available at "good prices," making dining an enjoyable and affordable part of the visit.
While the overall sentiment is highly positive, some guests have pointed out areas where Viejas Casino & Resort could enhance the visitor experience:
Viejas Casino & Resort in Tijuana, Mexico, stands out as a highly enjoyable and clean destination with commendable customer service, comfortable accommodations, and a good variety of gaming and dining options. While guests should be mindful of the property's layout and transportation logistics to neighboring cities like San Diego, the overwhelming positive feedback indicates that Viejas offers a compelling and memorable experience for a day trip or an extended stay.
Wife and I went up on Memorial Day, what a nice little day trip. We played bingo actually won at bingo, so you never know. After bingo we head over to the casino, play the slots and picked up a blanket American flag giveaway. What a great day to be up at Viejas very much enjoyable. Inside was exceptionally clean at the casino and bingo hall.
Terrible Reservation Experience – Don’t Trust What You BookI’m beyond frustrated with my stay at Viejas Hotel & Casino in Alpine. What’s the point of making a reservation if they’re just going to ignore it? I specifically booked a non-smoking room, only to be told at check-in that they were overbooked and nothing non-smoking was available. Seriously?It’s outrageous that a hotel of this size and reputation can’t manage their bookings properly. Overbooking is bad enough, but putting someone in a smoking room when they reserved non-smoking is unacceptable — especially when it’s clearly listed on the reservation. It’s not just an inconvenience, it’s a health issue for some people.The front desk staff didn’t seem surprised, which tells me this happens all the time. If you're thinking about staying here and actually want the room type you booked, don’t bet on it. This place is a gamble in all the wrong ways.
Great place but wish it was like Pechanga. There, you enter on "no smoking" level and never smell or feel smoke unless you go to the smoking floor/level of the casino.But Viejas 80's band was fun, talented and so entertaining. Danced away the evening. Also loved the self-service drink stations, clean, equipped and plentiful.
I visited from Colorado for my birthday in mid May. I had a hard time navigating through the seemingly labyrinth style layout of the property. I played slots for more than 2 hours in one area of the casino before I discovered that there were other areas with a much better variety of slots.Also, plan on paying up to $200+ through a ride share app to get back to San Diego if you miss the last bus at 7:00 pm heading towards that direction.
I can only review the area that I actually saw and spent time in, which was the casino. The casino was very clean and well maintained. It's a little small, but adequate for a small stay. It's a definite must try if you need to take a break from driving.