Casino de Beaulieu Guide and Review
This review is compiled from user feedback concerning Casino de Beaulieu. It's important to note that while the request specified Sanremo, Italy, the provided user reviews strongly indicate this establishment, particularly its associated venue Sky Beach, is located in Beaulieu-sur-Mer, France, nestled between Nice and Monaco on the French Riviera. The feedback pertains to this French location.
General Impression & Primary Type ✨
As a primary casino establishment, Casino de Beaulieu offers various gaming experiences, alongside its notable outdoor venue, Sky Beach, which functions as a club/lounge, drawing visitors to the glamorous French Riviera.
Customer Experience & Service Issues 👎
A significant theme in the feedback revolves around perceived issues with customer service and an "elitist and arrogant" approach, particularly at Sky Beach. Guests have reported being treated differently based on perceived spending potential.
Disrespectful Treatment & Elitism:
One prominent review highlights an instance where guests were asked to leave a table at Sky Beach to accommodate "high spenders." The manager, referred to as "Lin," was specifically called out for his "incredibly disrespectful" and uncalm demeanor, with suggestions for serious feedback on customer treatment. This behavior led to strong negative sentiments from visitors.
Arbitrary Dress Code:
Another user reported being "arbitrarily turned away for ‘dress code’ despite being dressed in a similar fashion to those inside," leading to an "expensive waste of time" due to travel, indicating a potentially inconsistent or unclear entry policy.
Gaming Floor Concerns 🎰:
In the casino section, a user encountered a "machine cassée" (broken machine) with an error "ball came too fast." Another noted that slot machines were "all too similar," suggesting a lack of diverse gaming options that might appeal to a broader audience.
Event Specific Issues 🎶:
During a specific event at Sky Beach, while the music was praised as "crazy good," guests reported issues with drink availability ("out of Spritz") and the music volume being "too low," impacting the overall event experience.
Highlights & Positive Mentions 👍
Despite the critical service feedback, some positive aspects were noted by visitors:
Exceptional Food 🍽️:
One review unequivocally praised the food as "out of this world... amazing," suggesting that the culinary offerings are a strong point of the establishment.
Sky Beach Atmosphere & Music:
Sky Beach was described as a "lovely outdoor setting" with "funky music" and a lively atmosphere, often featuring extravagant bottle service with fireworks. The "crazy good" music for specific events indicates its potential as a vibrant nightlife spot.
Considerations for Visitors 💡
Prospective visitors to Casino de Beaulieu (and Sky Beach) should be aware of the potential for inconsistent customer service, particularly concerning table policies and perceived spending levels at Sky Beach. It is advisable to clarify any specific event details, dress codes, or table reservation policies beforehand to avoid disappointment. While the food and the general ambiance of Sky Beach are highlights, the gaming floor might offer limited variety in slot machines and occasional operational issues. Guests should prepare for a potentially high-spending environment at certain times, especially at Sky Beach.
Arbitrarily turned away for ‘dress code’ despite being dressed in a similar fashion to those inside. Not an easy place to get to so an expensive waste of time.
Went to Sky Beach for Dia de los muertos, music was crazy good, but they were out of Spritz and the volume was just too low. Too bad
Sky Beach - elitist and arrogant. Beaulieu is a beautiful spot on the French Riviera - nestled in between Nice and Monaco - with lots of chic style but still retaining the quaintness of a smaller villageThis is our third visit here and we decided to treat ourselves to a night out at Sky Beach, part of the Casino.We arrived at about 10pm and it was just getting going, it’s a lovely outdoor setting and the music is funky. I’ve never seen so many bottles of spirits, champagne and rose wine taken to tables with fireworks!!We had a few glasses of rose and vodka and then suddenly a big party of guests arrived and our seats were needed to accommodate them - I kindly offered to move along to the next table but was told that we needed to settle our bill and go - as these tables were for bottles and high spenders. I will never forget the gesture of the manager Lin telling his minion that he needed to get rid of us - sweep to the exit !!Never again will we visit this elitist and arrogant place ... and please sack Lin, he’s a disgrace. He was more than happy to welcome us when we arrived when the club was quiet but couldn’t wait to get rid of us when his high rollers arrivedThank you for your apologetic response, I appreciate it.Trying to be constructive here, it just needed one of team there (and there were many) to explain this to us earlier in the evening when it was quieter or suggest we move to the bar from the ‘bottle’ table. To ask us to settle the bill and leave is not the way to treat any customer. The manager Lin is not a calm person and does not spread calm in his team, I observed him during the evening. He was incredibly disrespectful to us. You will see other similar comments in the reviews. He needs some serious feedback on how to treat customers
