Palette 823 Hotel Ichchha, located in Birgunj, Nepal, is primarily categorized as a casino, but recent guest experiences largely highlight its offerings as a hotel, event venue, and hospitality provider. Overall, guests have shared a predominantly positive outlook, praising the staff and facilities, though one recent review points to some ongoing maintenance issues.
Many guests consistently commend the hotel staff for their outstanding service. Individuals such as Manager Pratij, Chef Ramesh, Operation Incharge Mr. Ghanshayam ji, and his team member Suraj ji received special mentions for being awesome, well-mannered, responsive, cooperative, and generous. Their dedication contributes significantly to a pleasant stay and successful events.
The hotel is highly recommended as a great place to hold any function, including wedding ceremonies. Guests found the management of events, particularly by Ghanshayam ji and Suraj ji, to be very well-managed, leading to high guest satisfaction with the provided facilities.
Rooms are described as well-cleaned and maintained, offering a comfortable night's sleep. One guest particularly enjoyed the wonderful sunrise view from their balcony. The presence of a cold swimming pool was also noted as a delightful amenity, enhancing the relaxation experience.
The restaurant and its staff received positive remarks, with guests expressing satisfaction with the food quality and service, stating their "stomachs are really fully enjoyed!"
Guests found the hotel to be an excellent place for relaxation, providing an overall great experience without significant difficulties.
A recent review highlighted that the property was not maintained well and mentioned an ongoing renovation. The guest suggested that management should ensure proper rooms are provided to consumers during such renovation periods to avoid bad experiences.
One guest suggested that the management department needs to communicate well with staff, implying potential room for improvement in internal coordination.
Palette 823 Hotel Ichchha stands out in Birgunj for its strong emphasis on guest satisfaction, primarily driven by its dedicated and attentive staff. While the hotel appears to be an excellent choice for events and offers comfortable stays with good dining options and amenities like a swimming pool, prospective guests should be aware of possible ongoing renovations affecting room availability or overall property presentation. Despite these minor issues, the consistent praise for its service team indicates a strong commitment to hospitality.
Property was not maintained well and had bad experience, the management department need to communicate well with staffs. Restaurant and their staff was good. Although,they are renovating, they need to give proper room to the consumers.
Hotel staff are awesome, we are being well-served, having full recharge after night sleep, I can enjoy the wonderful sunrise just out at the balcony. Especially the manager Pratij, and Chef Ramesh, our stomach are really fully enjoyed!!
We had a wedding function at Ichchha and everything was so good and overwhelming.Operation incharge Mr Ghanshayam ji and his team Suraj ji has managed everything so well that all our guest were satisfied with the facility provided by Hotel Ichchha.It’s a great place to hold any function , rooms are well cleaned and maintained , staffs are well trained to manage everything.
It was the best experience everything was on point faced no such difficultyThe manager Ghanshyam ji was very responsive and co operated with us and was very well mannered in the end i can only state the fact that this is by far the best resort for family functions or if you only want to come here and relax.
Very generous and kind service with cold swing pool and top notch room love it and highly recommend