Löwen Play in Enschede, a casino establishment, has received a range of feedback from its visitors, predominantly leaning towards the negative. The reviews highlight several key areas of concern for potential patrons.
A recurring theme in the negative reviews is the perceived unfriendliness and unhelpfulness of the staff. One user detailed a particularly frustrating experience with an "older lady with the blonde, shoulder-long hair," describing her as "unfriendly" and "cheeky." Issues included staff not offering drinks and refusing to change smaller notes for a larger one, leading to a strong statement of "never again" from the customer. This suggests a significant area for improvement in staff training and customer engagement.
For a casino, the most critical aspect for many visitors is the chance to win, and here, Löwen Play receives heavy criticism. Multiple reviewers expressed disappointment, stating that "if you don't want to win, you've come to the right place" and that "you can't win anything, not 1 cent." One specific example mentioned a €2 bet on "Wings of Fire" yielding only €6, which implies extremely low payout rates and a frustrating experience for those hoping for a decent return.
The general ambiance and cleanliness of the venue also drew negative comments. Descriptions such as "the biggest dirty hall" and "this stinking cave" paint a grim picture of the environment. One reviewer explicitly stated that the place gives the impression "as if the boss isn't interested in what the store looks like," indicating a perceived lack of care for the premises and its presentation.
Despite the overwhelming negative sentiment, there is one review that stands in stark contrast. A visitor positively noted, "Nice employees... decent arcade. I like being here." This feedback suggests that positive experiences are possible and highlights that not all interactions or perceptions are negative, offering a single point of appreciation for the staff and the overall arcade environment.
Based on the compiled user reviews, Löwen Play in Enschede appears to be an establishment with significant operational challenges, particularly in areas concerning customer service, perceived payout fairness, and general venue upkeep. While there is an outlier positive experience, the majority of feedback indicates a need for substantial improvements to enhance the overall customer experience and reputation of the casino.
Such unfriendly staff, at least the older lady with the blonde, shoulder-long hair, they don't ask you if you want to drink then you want to change 10 euro notes into a 50 and then the lady gets cheeky and says no, her statement that money is never money We'll be back again, actually not worth a star, it gives the impression from the outside and inside as if the boss isn't interested in what the store looks like
If you don't want to win, you've come to the right place. 2 euro compartment Wings of Fire, win 6 euros. IT IS ENOUGH.
