Big Apple Arnhem B.V., a casino situated in Nijmegen, Netherlands, offers a gaming experience that garners a diverse range of feedback from its patrons. While many appreciate its welcoming atmosphere and amenities, some visitors have voiced considerable concerns regarding specific aspects of staff conduct.
For many, Big Apple Arnhem B.V. provides a positive and enjoyable environment. Recent visitors have frequently highlighted the friendliness and quality of the staff, with comments describing them as "very nice people" and praising the staff as "very good." This suggests a generally amiable and helpful team for a significant portion of patrons.
The casino is also noted for its cleanliness, contributing to a comfortable and pleasant setting for gaming. A valued amenity is the provision of free soft drinks, enhancing the overall visitor experience and making it a more attractive option for a relaxed outing.
Indeed, some loyal patrons consider it "one of the best casinos in Gelderland," indicating a high level of satisfaction and preference for this establishment within the region.
Despite the positive remarks concerning the staff, a recurring and significant concern has been raised by some visitors regarding the demeanor and professionalism of certain employees. One detailed review described instances where staff members were perceived as "very sullen and very harsh," lacking courtesy and empathy, particularly towards customers who might be experiencing stress or financial losses. This has been described as "demoralizing."
Feedback points to potential inconsistencies in staff training or attitude, leading to an uneven customer experience. Specific points of concern included perceived harshness "as if we are playing for free" and direct appeals for staff to "treat the customers well, be respectful and not act according to their appearance or race."
While the physical premises are generally regarded as "nice and clean," these reported negative interactions with staff are seen as a substantial drawback, potentially undermining the primary purpose of visiting a casino—to "relieve stress" and "have fun."
Big Apple Arnhem B.V. in Nijmegen presents a somewhat polarized visitor experience. While its inviting and clean environment, coupled with appealing amenities like free soft drinks, are highly valued by many, the casino faces notable criticism regarding the inconsistent professionalism and attitude of some of its employees. Prospective visitors should be prepared for a potentially varied experience, with the atmosphere largely depending on individual interactions with the staff.
We can go to the casino to relieve stress. I have been coming here for 10 days. Some of the employees are very sullen and very harsh, as if we are playing for free, we go there to have fun and with our money, they are very harsh on some things. This is also demoralizing. We kindly ask them to treat the customers well, be respectful and not act according to their appearance or race, and these workers and employees work here for free I don't understand some of the way they treat customers is very very bad the place is nice and clean except for one or two of the employees the others are very harsh treating someone who is stressed and has lost money harshly at that moment will cause problems people come there to leave money they come to earn money they come to relieve stress nobody has the right to glare at customers who come there and say bad words behind their backs they are not nice things please the owner of that place should definitely not treat his employees harshly as long as the customers who come there do not cause any trouble and do not raise their voices and do not damage the machines they should definitely not stare when they have a request they should fulfill it otherwise an environment for different things will be provided the people who come there do not play with the free machines this is very demoralizing.
Very nice people there, friendly staff and free soft drinks, one of the best casinos in Gelderland
