Fantastic Casino | El Dorado Review

Fantastic Casino El Dorado, located in the scenic Playa Bonita, Panama, offers a mixed bag of experiences according to recent visitor feedback. As a primary casino establishment, it aims to provide entertainment and gaming opportunities, but service and amenities can be quite variable.

Overall Impressions ✨

Many visitors describe Fantastic Casino as a modern and nice place to relax, especially for those not prone to gambling addiction. It's often seen as a spot where one can enjoy an executive lunch and try their luck with some dollars. However, some key service aspects have drawn significant criticism.

Highlights and Positives 👍

• Modern Atmosphere: Reviewers appreciate the casino's contemporary and pleasant environment.
• Affordable Lunch: The lunch options are noted for being very affordable, with the added benefit of senior citizen discounts.
• Potential Entertainment: One review specifically mentioned the presence of live acts, like Samy and Sandra Sandoval, which significantly enhanced their visit. While not a regular feature, it highlights the potential for special events.
• Relaxing Environment: For those seeking a break, it can be a comfortable place to unwind.

Areas for Improvement and Concerns ⚠️

Several recurring issues surfaced in customer feedback, pointing to significant areas where the casino could enhance its guest experience:

1. Beverage Service Issues: A prominent complaint is the lack of complimentary soft drinks or beverages for customers, a feature often expected in casinos.
2. Inconsistent Food Service: While lunch is affordable, some guests reported extremely slow food delivery, with one waiting four hours without receiving their order. Others simply described the food quality as "bad."
3. Service Bias Concerns: One reviewer expressed frustration over perceived preferential treatment, stating that female attendants "only take care of the men," leading to poor service for other patrons.
4. Gaming Machine Payouts: A significant concern for a casino is the direct complaint that the "machines do not pay," leading to a feeling of wasted money for some gamblers.
5. Parking Limitations: Parking can be an issue, described by one visitor as "not enough parking."

Dining Experience 🍽️

The casino offers an "executive lunch" that is generally considered affordable and a good deal, especially with senior citizen discounts. However, the experience is marred by reports of slow service and inconsistent food quality, with some describing it as "bad food." The absence of readily available soft drinks also significantly detracts from the overall dining and gaming experience.

Service Quality 💁‍♀️

Service quality appears to be a major pain point. While some might find it acceptable, others have reported poor service, long waits for food, and a perceived gender bias among attendants. Effective and equitable service for all clients is highlighted as an area needing urgent attention.

Final Thoughts 🎯

Fantastic Casino El Dorado presents itself as a modern and potentially relaxing gaming destination in Playa Bonita. It offers an affordable lunch and can host enjoyable events. However, prospective visitors should be aware of the consistent feedback regarding limited beverage options, inconsistent food and service delivery, and concerns about machine payouts. It might be a worthwhile visit for a quick affordable lunch or if a specific event is on, but those expecting comprehensive casino amenities and top-notch service might find themselves disappointed.