Fantastic Casino, located within Hotel Caribe in Playa Bonita, offers visitors a blend of gaming excitement and entertainment. Based on recent patron experiences, the casino presents a mixed bag of delightful features and areas requiring significant improvement, particularly concerning customer service and operational efficiency.
While some guests have praised the staff for good service, several recent reviews highlight significant shortcomings in customer care and facility management, which appear to impact the overall guest experience negatively.
A notable complaint details an incident where a supervisor was reportedly unhelpful and dismissive regarding a basic amenity issue. A customer reported a lack of toilet paper in the bathrooms and was ignored by a supervisor who was preoccupied with a computer. This points to a potential lapse in direct customer interaction and basic facility maintenance.
Another recurring theme is the slowness of service from the "saloneras" (waitstaff or attendants). Guests have reported that these staff members "take a long time to serve," which can detract from the convenience and enjoyment of the casino experience.
A particularly frustrating issue for gamblers is the report of damaged machines. One review explicitly states losing money due to a faulty machine, highlighting a need for better maintenance and possibly more responsive staff to address such technical problems promptly.
Fantastic Casino Hotel Caribe has the potential to be a premier entertainment destination in Playa Bonita, with its appealing selection of games and the strong draw of live music creating a pleasant ambiance. However, the casino's ability to deliver a consistently positive experience is undermined by critical issues in customer service, amenity upkeep, and machine reliability. Addressing these operational and service-related concerns, especially ensuring supervisors are attentive and machines are well-maintained, would significantly enhance the overall reputation and satisfaction of its visitors. Potential guests should be aware of these reported inconsistencies when planning their visit.
Bad service I complained to the supervisor about 3l toilet paper in the bathrooms and she ignored me since there was none in Fantastic La Doña and in the towns the service is of quality, a call for attention to the manager of the Fantastic of the Hotel Caribe since the attention of the supervisor on duty at 12:00 noon today, Monday, January 8, 2024, was not correct towards the clients, she was on the computer, I hope they make the corrections.GreetingsThe Caribbean casino deserves a 1 star for 3l bad service as a Google local guide on the web and maps, a lot of attention to customer service
