Casino Villa Fortuna Guide and Review
Located in the vibrant city of Arequipa, Peru, Casino Villa Fortuna positions itself as a primary entertainment hub for gaming enthusiasts. However, a closer look at recent user experiences reveals a predominantly critical reception regarding its services, gaming integrity, and overall environment.
Overall Impressions and Ratings
Based on the available user reviews, Casino Villa Fortuna consistently receives low ratings, with most feedback hovering around 1 star out of 5. This indicates significant dissatisfaction among its patrons. While isolated positive notes exist, they are largely overshadowed by persistent complaints across various aspects of the casino experience.
Customer Service & Staff Interaction đŖī¸
- Inconsistent Service: Multiple users report "terrible service." One patron described an experience where they were prevented from assisting friends with machines and denied amenities like snacks and a chair because they weren't "actively playing." This suggests a rigid interpretation of rules that can detract from a customer-friendly atmosphere.
- Poor Incident Resolution: A significant concern highlighted is the casino's handling of technical malfunctions. In one instance, a roulette wheel reportedly failed mid-game, and the casino allegedly only returned the player's credit, not the active bet amount. This left the patron feeling cheated and dissatisfied with the resolution.
- Unresponsiveness to Complaints: Older reviews indicate a lack of responsiveness from management regarding customer issues, including serious allegations of lost valuable items and suspected theft by cleaning staff. Patrons reported their concerns being ignored or not followed up on.
- Allegations of Unethical Staff Conduct: More serious and unverified allegations have been raised by users, mentioning certain staff members engaging in inappropriate conduct and management allegedly overlooking such behavior. While some of these claims appear to reference other branches of the casino (e.g., Tacna), the general sentiment points to a perceived lack of ethical oversight and accountability within the organization. It's important to reiterate these are unverified user allegations.
- Attentive Staff (Limited Positive): Despite the prevailing negative feedback, one review did mention "good service" and "attentive staff," offering a slight counterpoint regarding individual staff members.
Gaming Experience & Payouts đ°
- Perceived Low Payouts: A common complaint across several reviews is that the slot machines "do not pay much" or "do not pay anything." This is a crucial aspect for any casino, as players seek a fair chance at winning, and low perceived payouts can significantly deter repeat visits.
- Raffle Fairness Concerns: There are significant allegations regarding the fairness of casino raffles. Users reported observing the same few individuals consistently winning prizes over several months. It is alleged that these individuals exploit a loophole in the roulette system to generate a high volume of raffle coupons with minimal actual spending. This has led to widespread dissatisfaction among regular, higher-spending customers who feel they lack a fair opportunity to win in these promotions.
- Technical Issues: Beyond the payout and fairness concerns, reported technical malfunctions of gaming equipment (like the roulette wheel incident) further detract from a smooth and enjoyable gaming experience.
Venue Environment & Amenities đŦđŊī¸
- Smoking Policy Violation: A prominent and concerning complaint is that the casino still allows smoking in several closed public spaces, which is prohibited by law. This creates an unpleasant and potentially unhealthy environment for non-smoking patrons and raises questions about the casino's adherence to local regulations.
- Limited Food & Beverage Options: For those with specific dietary needs, the options appear limited. One review specifically noted the absence of "good snacks or sandwiches for vegetarians."
Conclusion
Casino Villa Fortuna in Arequipa faces significant challenges in its customer perception. The available user reviews highlight prevalent concerns regarding service quality, the perceived fairness and transparency of its gaming operations and promotions, and adherence to basic public health regulations like smoking bans. While some patrons have noted individual staff attentiveness, the overwhelming feedback points to areas needing substantial improvement. Prospective patrons should be aware of these reported issues, including allegations of unethical practices and consistent customer dissatisfaction, before planning a visit.
Today a roulette wheel failed before the ball landed on a number, logically I should return what I bet plus my credit. But they only returned what I had in credit. That is to say, if I bet 100 soles and because the roulette wheel failed before I knew if I lost or won, they wouldn't give me that back. Terrible service.
I went with 2 friends and I had to be in the middle of both of them to show them how to use the machines, I spent half an hour and I pulled up a chair, they stopped me because they said I couldn't use them and they didn't offer me another one, then I asked for snacks and since I wasn't sitting playing "because I was showing my friends while we were talking" they told me that they couldn't give me one, that I must sit at a table so they can give me snacks, terrible service.
This casino, especially the one in Tacna, some of the hostesses mess with the Chileans. There is one that even appeared in the newspaper and they still have her working under the name VIVIANA and she is the manager. The other is Vilma, that's why they fired her from the island. Another casino. It's ugly that you have women to entertain your men and I think that you are interested in people playing, not entertainment for their husbands, and the bosses turn a blind eye to this, especially one who is pregnant, they fire them. to good girls and they leave the prostitutes, it's ugly that a casino like this beautiful one has even ordinary and vulgar bosses who don't listen to you, they leave you talking alone, you come out bitter because of this type of staff, the good one is disconnected and the cool thing is, they leave him. I lost a BRACELET of great value, I asked them to see the cameras and I told several bosses and from November to date there is no response and I even asked this Viviana if sir, I'll ask and to date nothing Fia, my husband had left the purse behind and we realized that the man in the bathroom had taken it, they are thieves, both for the machines and for the staff who work, and the bosses don't listen to either of them. The pregnant woman is very ordinary and the other one, worse, doesn't know what to do.You can talk to her but I will also make a complaint to MINCETUR to check the machines since we as Chileans play a lot and don't pay anything, all Chileans complain but it would be good for mincetur to check them
In the Villa de Arequipa casino, many clients, like I'm talking about about 50 people, disagree with the issue of the raffles because there are 5 people who win the raffle every day for 2 consecutive months. The administration was informed but not yet. there is no answer, it happens that these people Pprtugal, Medina, cossio or after more without hesitation they coupon 1000 coupons a day in the roulette and they only spend 10 soles that in the end they don't even The issue is that it costs 5 soles to the red and 5 somes to the black and since the machine has the option to stop it never drops to zero that way the machine gives you a coupon every 10.somes and they do it quickly in In less than 10 minutes you can make 100 coupons, imagine in an hour if they don't give a solution soon many of us retire to another casino, we are customers for years who spend 300 to 400 in They changed 10 soles and every day we don't have the opportunity to win raffles.
They still allow smoking in several closed public spaces, which is prohibited. They have good service, attentive staff. Good machines but they don't pay much. There are no good snacks or sandwiches for vegetarians.