Casino Villa Fortuna in Tacna presents a varied experience for its visitors, blending highlights of entertainment and service with some notable areas for improvement. While many patrons praise its atmosphere and the complimentary offerings, others have reported significant frustrations regarding service efficiency.
For many, Casino Villa Fortuna serves as an excellent entertainment place to unwind and enjoy a night out. Guests frequently commend the establishment for being clean and well-maintained, contributing to a comfortable and appealing environment. A standout feature, widely appreciated by players, is the complimentary service provided on the gaming floor. Staff are noted for offering a range of hot and cold drinks, sweets, and mini-sandwiches directly to those playing, enhancing the overall experience.
Several reviews highlight the staff as being attentive and cordial, fostering a welcoming atmosphere that makes guests feel valued and contributes positively to their visit. This level of service is seen as a key aspect of the casino's appeal, helping visitors to de-stress and enjoy their time.
Despite the many positive remarks, a recurring point of contention is the consistency and speed of service, particularly concerning beverage orders. One detailed account describes a "very disappointing" and "frustrating" experience, involving waits of up to three hours for requested cappuccinos, even after multiple attempts to order. This specific instance also noted that guests were told they needed to "keep playing" to receive their drinks, leading to a feeling of poor service and the need for patrons to fetch items themselves.
While the provision of complimentary refreshments is a definite perk, the execution of this service can apparently be uneven, leading to experiences described as "very poor" during potentially busier periods. This suggests that while staff are generally cordial, the system for delivering these amenities might face challenges during peak demand, impacting overall customer satisfaction.
Casino Villa Fortuna appears to be a promising destination for those seeking casino entertainment in Tacna, offering a clean and generally inviting environment. The provision of complimentary food and beverages is a significant draw, contributing to an entertaining experience. However, potential visitors should be aware that service efficiency, especially for drink orders, can be a point of frustration, particularly if visiting during peak times. For a potentially smoother and more consistently positive experience, considering off-peak hours might be advisable.
I visited this place with a friend and we had a very disappointing experience with the service. It was included in the price that they brought you food while you played, and at first they served us quickly. However, we then had to wait three hours for two cappuccinos to be brought to us, despite ordering them three times.In the end, I had to go get the things I wanted myself. Plus, when we asked the drink makers directly about our cappuccinos, they told us we had to keep playing to get them, even though we had already waited a long time.Although they delivered other things to us in that period, the service was very poor and the experience ended up being frustrating. I wouldn't recommend it unless it's at a less popular time.
Spend an entertaining night playing on the machines, the staff serves you by offering you hot and cold drinks, sweets and mini sandwich...
