Hit Casino in Kielce, Poland, primarily functions as a traditional casino offering various gambling options. Situated conveniently near the railway and bus stations, it aims to be a stop for both serious players and those looking to pass the time. However, recent user feedback paints a picture of contrasting experiences, with some visitors praising their luck and convenience, while others express significant disappointment, particularly regarding live game availability and service.
The Good: Location and Potential Wins ✨
For some, Hit Casino offers a pleasant and potentially profitable experience. Its location is a definite advantage, making it an accessible spot for travelers with time to spare between connections. One satisfied visitor noted it as a "nice and quiet place", suggesting it can offer a relaxed atmosphere for a drink and some play.
Of course, the ultimate draw of any casino is the chance to win, and at least one user explicitly stated, "We win😊", indicating that positive outcomes are certainly possible for fortunate patrons.
Areas for Concern: Live Game Availability and Service 🚨
The most significant and consistent negative feedback revolves around the availability of live table games, especially blackjack, and the general customer service.
Challenges with Live Tables and Staffing:
Several recent reviews highlight severe issues with staffing and the opening of popular live tables. Visitors have reported:
- Limited Dealers: On a Friday evening, a peak time, one reviewer observed only "Three dealers for the entire casino," which is severely inadequate for a full-service casino.
- Blackjack Table Scarcity: There are recurring complaints about the difficulty in finding an open blackjack table. One patron reported waiting "3 hours for a blackjack table to open and it never happened," while another endured a "hour and a half" wait, only to be disappointed by the game itself.
- Long Waiting Times: The general consensus is that waiting for live table games can be excessively long, making for a frustrating experience rather than an enjoyable one.
Customer Service Concerns:
Beyond the game availability, some visitors have also reported negative interactions with the staff, particularly management. One review specifically mentioned the service not being "nice," and called out the pit boss as "rude." This can significantly detract from the overall casino experience, regardless of the games offered.
Perceived Game Fairness:
While often subjective, one player's frustrating experience at a long-awaited blackjack table included the dealer seemingly getting favorable cards repeatedly ("the dealer got 10 for 20 games in a row🤯"), adding to their disappointment.
Overall Impression: Proceed with Caution
Hit Casino in Kielce appears to offer a mixed experience. While its convenient location and the possibility of winning are attractive, the persistent issues with live table game availability, understaffing, and occasional reports of poor customer service are significant drawbacks. Potential visitors, especially those keen on playing live blackjack or other table games, should be prepared for potential long waits or limited options. It might be a suitable quick stop for slot machine players or those looking for a quiet drink, but expectations for a dynamic live casino experience should be tempered.
Friday evening. Three dealers for the entire casino. Two poker tables and one roulette table. We waited 3 hours for a blackjack table to open and it never happened. I don't recommend it.
They have a serious problem with blackjack, you have to wait either an hour or who knows how much. Once I waited an hour and a half, playing on the machine, watching them set up the card shuffler. Of course, when I finally got there, the dealer got 10 for 20 games in a row 🤡. The service was not nice, especially the pit boss, an old geezer with glasses and a rude one at that. I do not recommend
All in all, a nice and quiet place. It's worth stopping by when you have a longer waiting time for a train or bus (near the railway and bus stations), have a drink and play.