
The Royal Casino in Lublin, strategically located in the heart of the city's historic old town, elicits a range of opinions from its visitors. While the majority of recent feedback highlights a positive and enjoyable experience, a notable dissenting voice points to significant concerns regarding staff conduct and atmosphere.
Contrasting with the predominantly positive reviews, one notable review from a month ago raised serious issues regarding service quality. This visitor reported an "outrageous" experience due to staff being "vulgar, rude and absolutely unprofessional." This conduct reportedly created a "tense and unpleasant" atmosphere, leading to "nerves instead of relaxation." This isolated but strong critique suggests potential inconsistencies in service delivery that prospective visitors should be aware of.
Royal Casino in Lublin generally stands out as a highly recommended spot for entertainment. The vast majority of recent feedback points to a rewarding experience characterized by a pleasant, atmospheric setting, a well-stocked bar, and, most importantly, professional and friendly staff. While the singular negative review concerning service is a critical point to consider, it appears to be an anomaly compared to the more frequent positive endorsements, many of which are very recent. For those seeking an engaging casino experience in a prime Lublin location, Royal Casino holds strong potential for a satisfying visit.
Great place to spend time. Good selection at the bar and very tasty coffee. Professional and helpful service. I will definitely come back more than once, I recommend it to everyone!
Mega professional approach to the customer service very nice and friendly.I recommend to everyone who wants to play, whenever I am there you can talk to everyone, laugh and joke, I recommend!
I definitely recommend this place. The service was outrageous - vulgar, rude and absolutely unprofessional. Instead of helping or answering simple questions, I was met with rudeness and lack of respect. This makes the atmosphere in the casino tense and unpleasant. Instead of relaxation - nerves. It's definitely not worth wasting your time or money.
An atmospheric casino in the heart of the old town of Lublin. Mrs. Magda at the bar deserves praise :) A few months ago I lost my phone in the casino, the next day I received an e-mail from the manager that it had been found. I recommend!