El Tropical Casino Bayamón Guide and Review
Nestled in Humacao, Puerto Rico, adjacent to the Hyatt Place Hotel, El Tropical Casino Bayamón offers a gaming experience that garners a range of opinions from its visitors. While generally noted for its more intimate size, the casino has several redeeming qualities, alongside some areas that could benefit from improvement.
Gaming Selection & Payouts
For those looking to try their luck, El Tropical Casino features a selection of slots and table games. Visitors frequently describe the casino as "not huge" or "small," implying a more condensed gaming floor compared to larger resorts. Reviews suggest a decent variety of new machines are introduced, providing more choices for players.
However, the table game offering can be limited, with one reviewer noting only one blackjack table was open despite others being available and the active table being full. While one guest praised a "decent payout," another mentioned not seeing any hand-pays during their visit, suggesting varied experiences with winnings.
Complimentary Amenities & Service 🍹
A significant highlight repeatedly praised by guests is the provision of complimentary services. Players can often enjoy free drinks and sandwiches or snacks while gaming, a generous perk that enhances the overall experience. The casino also boasts a closed area bar for those looking for a dedicated beverage spot.
Staff friendliness receives mixed feedback. Several reviewers commend the "friendly staff" and a welcoming presence at the entrance. Conversely, some experiences suggest that dealers at table games were not always friendly, and drink service on the gaming floor was occasionally absent. Customer service issues, particularly regarding parking, have also been a point of contention for some visitors.
Facility Features & Atmosphere
El Tropical Casino Bayamón maintains a reputation for being clean, which contributes positively to the gaming environment. A notable policy is the no-smoking rule inside, which is a welcome feature for non-smokers and helps maintain air quality.
During holiday seasons, the casino staff puts effort into creating a festive atmosphere with "brilliant decorations." The process for exchanging tickets for winnings is described as having "simple steps," making it user-friendly for guests.
It's worth noting that the casino has a policy against video recording bonus rounds or gameplay, which might be a consideration for those who enjoy documenting their casino experiences.
Parking & Professionalism Concerns 🅿️
One area that has drawn strong criticism is the valet parking service. Instances of unacknowledged guests, rude attendants, and unexpected, high charges ($15 for less than an hour) have been reported, leading to significant frustration for some visitors. This aspect of the service seems to be a major detractor for those who encountered it.
Overall Impressions
El Tropical Casino Bayamón offers a compact gaming experience in Humacao. Its strengths lie in its cleanliness, complimentary amenities, and generally friendly staff within the casino itself, along with a smoke-free environment. However, potential visitors should be prepared for a smaller gaming selection, possible limitations in table game availability, and be mindful of the parking service, which has been a source of dissatisfaction for some.
Plenty of slots and table games. Not huge but friendly staff and free drinks and sandwiches when gaming. Clean and decent payout.
Small casino next door to the Hyatt Place Hotel. The staff were very friendly & they offer complimentary food & snacks. There's also a closed area bar.They only have a few table games & a small variety of slots. Did not see any hand-pays the 2 days I played there. Tried to video record my bonus round on my machine I was playing but was told it was not allowed 🤷🏻♀️ Overall had fun at this casino.
Very unprofessional starting at the supposedly valet parking. Man at the counter would not get off phone and acknowledge we were standing in front of him. We had to interrupt his call and ask if he would take car which he said didn’t speak English well no problem for us because my husband could speak Spanish. All he did is move our car 20’ still in circle and said it’s over there. We were not even in the casino an hour and charged $15+. No one inside was friendly except woman as you entered. As leaving Gate keeper was standing outside and we he as so extremely rude when asked about ticket placement. Would never recommend this to anyone and we have tried the other casino’s and no such problems
The staff certainly put brilliant decorations during the holidays. And, there's new machines to give anyone who's into going to the casino more choices to play. Even the ticket exchange to winning money has simple steps for the grown-ups.
Not too impressed with this casino. It is very small. They only have 3 blackjack tables, but even worse is that only one table was open. This despite the one table being completely full. The dealers were not very friendly and they did not having anyone serving drinks to the players. On the positive side, it was clean and I like that they did not allow smoking inside.