Don Cash Roman Review

Don Cash Roman, a casino located in Bacău, Romania, unfortunately, garners overwhelmingly negative feedback from its patrons. Based on multiple user reviews, the primary and most consistent issue revolves around the unacceptable behavior and poor attitude of the staff, severely detracting from the overall customer experience.

Staff Conduct and Arrogance 😠

Reviewers repeatedly highlight a profound sense of superiority and arrogance exhibited by the employees. Customers report incidents where staff members:

1. Act as if they are "clearly superior to the customers" and have "their noses up."
2. Refuse to provide explanations or engage respectfully, with one instance citing a staff member stating, "I'm not here to give explanations."
3. Are perceived as condescending, treating customers as if they are not worthy of proper communication, despite relying on tips.
4. Are described as "last class staff" who are "self-conceited."

Lack of Customer Service and Unreasonable Policies 🍹

Beyond the poor attitude, the casino's service standards also come under harsh criticism. Customers report a significant lack of basic service and what appears to be restrictive or illogical policies regarding refreshments:

1. Despite customers spending "millions" (presumably referring to significant amounts of money or playing for extended periods), service is minimal, with complaints that they "only serve you with a juice."
2. There are peculiar restrictions on drinks, with one user noting, "If you drink more than one juice, it says that you hit the machine too hard." Another mentions an unspecified request (e.g., "a 50") being denied, implying unhelpfulness.

Harsh Reactions to Minor Incidents 🚫

A particularly alarming aspect highlighted in reviews is the staff's severe overreaction to minor, accidental occurrences. One customer was allegedly kicked out of the establishment for accidentally spilling a drink. This indicates a highly unwelcoming and unforgiving environment, where small mistakes are met with disproportionate consequences, making patrons feel unwelcome and disrespected.

Overall Impression 👎

The collective feedback paints a picture of Don Cash Roman as a casino where potential enjoyment is overshadowed by a pervasive atmosphere of disrespect and poor service, largely due to the staff's demeanor. Given the consistent negative experiences reported, potential visitors to Don Cash Roman in Bacău should be aware of these significant concerns, particularly regarding the attitude and professionalism of the personnel.