Metropolis Roulette & Slots Guide and Review

Located in Suceava, Romania, Metropolis Roulette & Slots operates as a casino aiming to provide entertainment for its patrons. However, recent and past user feedback paint a mixed, though predominantly critical, picture of the establishment's service and policies.

Customer Service & Staff Attentiveness 😞

One of the recurring themes in the reviews centers around the level of customer service provided by the staff. A visitor who frequented the casino weekly, Alin Gheorghe, noted significant issues regarding staff attentiveness. According to their review from five years ago:

1. Staff members reportedly did not proactively offer drinks.
2. Requests for beverages were only entertained "when they feel like it," suggesting an inconsistent and lackadaisical approach.
3. The reviewer also expressed frustration with a perceived disinterest in player experience, stating, "how much I earn, nothing, they are dust," implying a general lack of professionalism or care from employees.

This feedback points to potential areas for improvement in staff training and customer engagement.

Identity Document Policy & Access Issues 🚫

A more recent and serious concern, highlighted by Mihai Vlad five months ago, involves the casino's policy on identity documents. This user reported being denied the right to play because they did not possess a Romanian identity document, despite having no other form of ID available. This strict adherence to a specific nationality-based ID requirement could be a significant barrier for non-Romanian citizens or those who possess other valid forms of identification, potentially limiting access and causing frustration for visitors.

Lack of Detailed Positive Feedback

While most textual reviews skew negative, one user, Despa Georgel, left a 4-star rating five years ago. Unfortunately, this review did not include any accompanying text, making it difficult to ascertain the specific positive aspects or experiences that led to the higher score. Without further detail, it's challenging to balance the specific criticisms with any particular strengths.

Overall Impression

Based on the available user reviews, Metropolis Roulette & Slots appears to face challenges in its operational aspects, particularly concerning customer service quality and potentially restrictive identity verification policies. Prospective visitors, especially those who are not Romanian citizens or expect proactive service, might want to consider these points before planning a visit.