Eurogold Casino (Trenčín - Veľké Bierovce) Guide and Review
Eurogold Casino, situated in Veľké Bierovce near Trenčín, is a gambling establishment that appears to elicit strong, contrasting opinions from its visitors. While some patrons praise its operational aspects and staff, others report significant issues, particularly concerning financial transactions and customer service.
The Positives ✨
On the positive side, several visitors have highlighted the overall quality of the casino experience. Users have commended the establishment for its:
- Great Management and Team: One review specifically lauded the "Great Casino, great management, great team!", suggesting a well-run operation from a leadership and staffing perspective.
- Appealing Staff: Another reviewer humorously (and positively) noted the presence of "The most beautiful croupiers in the world," indicating that the staff's presentation and potentially their demeanor contribute to a pleasant atmosphere for some.
- General Positive Experience: A few 5-star ratings without specific text comments suggest a generally satisfactory experience for some visitors.
The Negatives 🚫
However, the positive feedback is sharply contrasted by serious complaints that primarily revolve around payouts and staff conduct:
Significant Payout Problems 💰
A recurring and major concern raised by multiple users is the difficulty and delay in receiving payouts. One highly critical review detailed an ordeal involving a €50 payout that took three days to process. The user reported issues such as staff claiming "no problem" despite the delay, needing to call a "main" person, and staff members allegedly not having keys for the machines. This suggests a potential lack of immediate resolution capability or clear procedures for minor payouts.
Customer Service & Staff Attitude 😠
Closely linked to the payout issues are complaints regarding the attitude of the staff. Reviewers have described the casino's approach as "disgusting attitude towards people," with staff behaving "like monkeys" according to one account. Another review corroborates this, stating "Bad attitude towards people, they don't pay as they should and they lie to people!" These comments paint a picture of a casino where patrons feel mistreated, lied to, and where issues are not handled with respect or efficiency.
Overall Impression 🤔
Eurogold Casino in Veľké Bierovce presents a highly polarized customer experience. While some appreciate the overall setup and the aesthetic appeal of the staff, the very serious allegations of delayed payouts and poor, even dishonest, customer service cannot be overlooked. Potential visitors should weigh these factors carefully, considering that a positive general atmosphere might be overshadowed by significant operational and ethical concerns should they encounter issues with winnings.
Location Information:
Please note that while the casino is located in Veľké Bierovce, it is often associated with the nearby larger city of Trenčín and the region, and the request specified to consider it "located in Piešťany city," which is further afield but may be a reference point for some visitors.
Big problem with payouts, I've been waiting for €50 for the third day, they said there was no problem, they had to call the manager, not one of them had a key to the machine, the casino should be ashamed of not paying out the fucking €50, disgusting attitude towards people, they treat people like monkeys
Bad attitude towards people, they don't pay as they should and they lie to people!
