Hotel Savera in Durban, South Africa, elicits a diverse range of opinions from recent guests, showcasing both notable highs, particularly in its culinary offerings, and significant lows concerning service and room maintenance. While the establishment is primarily identified as a casino, the provided reviews offer no specific insights into the gaming facilities, focusing instead on the hotel and its restaurant.
The food, especially the local specialty known as "bunny chow," is a central and often contentious point in guest feedback. Guests' experiences with dining service and food quality vary wildly.
Beyond the dining experience, several guests highlighted critical issues regarding the hotel's accommodation and overall service quality.
As noted, while Hotel Savera is categorized as a casino, the available reviews do not provide any information or feedback concerning the gambling facilities, gaming experience, or related amenities. Guests' comments are exclusively focused on the hotel accommodations, dining services, and general customer interactions.
Hotel Savera appears to be a property with a strong culinary highlight in its "bunny chows" and an interesting historical ambiance, as noted by one reviewer praising the "amount of history on the walls." However, these positives are significantly overshadowed by widespread reports of poor communication, inconsistent service, and critical room maintenance issues. Prospective guests should weigh the potential for an exceptional meal against the risk of encountering frustrating operational shortcomings and comfort deficiencies. The general sentiment suggests a need for urgent improvements in staff training, management oversight, and property maintenance to elevate the overall guest experience.
Absolutely no communication at all ðĪĢðĪĢðĪĢI made a call to the hotel, specifically asked for the restaurant.They put me through, it rings, the call ends.Called back, asked for restaurant again and was told there's no direct line to the restaurant.How can they help lol, so I gave them my order, 2 mutton bunnies with crust, have it ready, for eat in.The guy who answered sounds absolutely dumbfounded and lost.I come to the restaurant, bunnies are not done, served with no Crust either.No care for customer service and need to be trained again. Simple things cannot be followed.
We visited the hotel, and the amount of history on the walls was amazing...we had lamb bunnychows and a beef burger. I have to say this, we have had bunnychows in kzn, at popular establishments in Durban, and the bunnychows at Hotel Savera was the best we have ever tasted, from the softness of the meat, to the taste of the curry, to the soft fluffy bread...I can't rave about this bunnychow enough, it was the best bunnychow that I have had in my LIFE! And the price...absolutely reasonable, I think it was R85 for a quarter bunnychow...definitely the best bunnychow, hands down in KZN!
Nice atmosphere. Big screens for the big games. Ordered bunnies but they had run out of bread, so had roti and curry. Food was really good. Well priced as well.
The service is absolutely horrible, everytime I ordered food it came late and cold and sometimes does not come at all. My room does not have hot water and the door handles are broken. The managers don't care to do there jobs or the things I complained about would have been seen to. I would not recommend this place to anyone.
Rooms were not ok, handles broken,phone disconnected, reception no answer,had to walk down for help,in the dark,breakfast was a small meal, brought to our rooms before 8h00 morning. Not a good experience,we did speak to reception about all this,hope they do something about it ASP.