The King Club, located in East London, South Africa, primarily functions as a casino. User reviews for this establishment present a stark contrast, offering both glowing praise and scathing criticism, particularly regarding service and management.
One recent visitor reported an "amazing experience," highlighting good food and a very polite waitstaff. The floor manager was specifically commended for being attentive, ensuring all needs were met, and performing regular check-ups. This guest also found the atmosphere "very welcoming and neat," praising the team for "exceptional service" and expressing a strong intention to return.
Despite the positive account, a significant majority of reviews paint a concerning picture. Recurring complaints touch upon several critical areas:
Multiple patrons described the service as "poor," "terrible," and "bad." Complaints include excessively long waits for food orders (up to an hour for what should be 20 minutes) and even extended delays in receiving the bill. One user simply stated, "good takes long to arrive."
The food itself also drew criticism, being labeled as "poor" with "small portions." A particularly disturbing account detailed a slice of cake that "literally tasted and smelled as though it had been sitting next to raw meat," leading the reviewer to declare they "genuinely give up" on the establishment.
Several reviewers noted issues with the venue's cleanliness. Described elements include "dirty and sticky" tables and menus, and a general impression that the "Place is not clean at all." One user also mentioned "old-fashioned glasses."
Perhaps the most alarming and consistent negative feedback revolves around the management. Managers were variously described as "mean spirited," "bullying their staff," "arrogant," "very rude," "disrespectful," and treating people "like trash." One review shockingly detailed an instance of a manager allegedly "body shaming someone in need," leading to a call for the establishment to "shutdown."
The King Club appears to offer an inconsistent experience. While one visitor enjoyed top-tier service and a pleasant environment, the overwhelming sentiment from other reviews points to significant deficiencies in service efficiency, food quality, hygiene, and most critically, the professionalism and conduct of its management. Prospective visitors should be aware of these widely divergent experiences when considering a visit.
It was my first time there and I must say I had an amazing experience the food was good, the waiters very polite and the floor manager made sure all my needs were met he kept coming back to do check ups and the atmosphere very welcoming and neat. What a wonderful team ❤️ keep up the exceptional service and I'll definitely come back when I'm in town 🔥🔥🙌🏻😌👌👌
Their service and food is poor. Their tables and menus are dirty and sticky.The manager is mean spirited and bullies their staff. I definitely would not recommend this place to anyone
Terrible service, and small portions. Waited an age for an order that should have taken 20 minutes max. I’ve also now been waiting close to an hour FOR THE BILL. Not worth itEdit: 3 months later, decided to give it another try. Ordered what I thought would be a safe bet - a slice of cake. It literally tasted and smelled as though it had been sitting next to raw meet. I genuinely give up.
They have a bad service good takes long to arrive and the glasses are so d fashioned. Place is not clean at all and the managers are arrogant
The management of this establishment is very rude, disrespectful and treats people like trash. How can a manager body shame someone in need. There's also bad slow service in here. Bad bad bad it need to shutdown akho zayo