Flamingo Casino Review

Located in Kimberley, South Africa, Flamingo Casino presents itself as a hub for entertainment, dining, and gaming. Reviews offer a varied perspective, highlighting both its strengths, particularly in customer service and event hosting, and areas where it may fall short, especially for dedicated casino-goers.

The Good: Exceptional Service & Versatile Offerings ✨

One of the most consistently praised aspects of Flamingo Casino is its staff. Multiple visitors commend the team for their:

1. Friendliness and Professionalism: Guests frequently mention staff who are "very friendly," "professional," and always willing to "provide help and wonderful service." Some even note that staff "remembers you" and "wave at you when you enter," creating a welcoming and personalized atmosphere.
2. Event Hosting Excellence: The venue has been lauded for its ability to host "outstanding" events. Reviewers specifically point to the staff, food, and overall venue quality contributing to a "great time" for participants.

Beyond service, other positive aspects highlighted include:

• Quality Food: The casino's pub and grill receives positive remarks for serving "good food," which enhances the overall visitor experience.
• Cleanliness: The premises are noted for being "clean," contributing to a comfortable environment.

Areas for Consideration: Gaming Experience & Past Concerns ⚠️

While the non-gaming aspects receive high marks, the casino itself draws some criticism:

• Casino Size and Slot Variety: Some visitors describe the casino as "very small" with "not much slots available," leading to a feeling of "nothing much to do." This could be a significant drawback for those expecting a wider array of gaming options.
• Perception of Winnings: A sentiment of it being "hard to win" has been expressed, which can dampen the gaming experience for some patrons.
• Drink Policy: An issue was noted regarding a "one swipe" policy for drinks, where a second round might not be available on the same loyalty card, which could be inconvenient for guests.

A significant, albeit older, concern raised was related to staff tipping practices. One review from four years ago expressed "anger" that waiters were reportedly "not receiving their tips AT ALL" when paid via POS, with claims that management was receiving full salaries instead. While the wait staff themselves were described as "professional and friendly" despite these struggles, this points to a historical internal management issue that, if unresolved, could impact staff morale and indirectly, service quality. It is hoped that such operational issues have since been addressed by Flamingo Casino/Sun International.

Final Thoughts 💭

Flamingo Casino in Kimberley appears to be a venue with strong potential, particularly excelling in its customer service, event hosting capabilities, and dining options. The staff consistently earns praise for their friendliness and attentiveness, creating a warm environment. However, the gaming floor itself might not meet the expectations of all casino enthusiasts due to its perceived size and limited slot selection. Prospective visitors should weigh these aspects based on their primary reason for visiting. It's a place where you're likely to feel welcomed and well-fed, but the core casino experience might be more modest than anticipated.